Global/root variables in Composer 8.1.2

Voice & Telephony
1

Hello,

I am using Genesys Composer 8.1.2 and according to documentation, you can have a root document with this version of Composer.

I was able to specify application root document (ApplicationRoot.vxml). The variables defined in the root are also available in other callflow. However I am not able use those variables as global variables. Below is what I did.

In ApplicationRoot.vxml:

Begin:

Main.callflow and TestSub.callflow both have reference to ApplicationRoot.vxml as root document.

  1. In Main.callflow, play value of rootVar as number. It plays 123.

  2. Call “TestSub.callflow” using subdialog.

  3. In TestSub, set value of rootVar to ‘789’

  4. In TestSub, play value of rootVar as number. It plays 789.

  5. After completing TestSub, control returns to Main.callflow

  6. In Main.callflow after subdialog ends, play value of rootVar.

It plays 123 and NOT 789. :o

That means even if the value of global/root variable is changed in a subcallflow, application shows the original value in Main flow.

Does the root variable value get reset when control returns back to calling flow ?

Am I missing something ? Please advise.

2

You have to update the main variable with a return from child form.