Getting real interaction ID on WDE

NICE CXone API & Integrations
1

I am trying to get the Interaction ID out of an IInteraction. I’m looking for something like 0000QaB2N2BX0K17, but when I check the InteractionId attribute, I get Id000 instead.

When I check the string representation of the interaction (ToString), I get something like this:

[InteractionFacebookDMSession: Id000/0000QaB2N2BX0K17]

So the ID I’m looking for is an attribute of the interaction. How can I obtain it?

Thanks in advance.

2

Try using

String Id = interaction.EntrepriseInteractionCurrent.Id;