So I’ve been wrestling with this auth issue all morning and it’s driving me a bit crazy. We’re trying to automate some queue configuration updates via a small Python script, nothing fancy, just fetching the list of queues to check their status before we run a batch update. The script uses the genesyscloud SDK to handle the OAuth token generation, which works fine for other endpoints like /api/v2/users/me.
However, when the script hits GET /api/v2/routing/queues, it immediately spits out a 403 Forbidden. I’ve double-checked the service account credentials in the developer console. The account has the admin role assigned, which should grant access to pretty much everything under the sun, right? I even tried adding the routing:queue:read scope manually to the app configuration in the portal, but the 403 persists.
Here’s the relevant snippet from the script:
from genesyscloud import RoutingApi, configuration
config = configuration.Configuration()
config.host = 'https://api.eu-gb.genesys.cloud'
config.oauth_client_id = os.getenv('CLIENT_ID')
config.oauth_client_secret = os.getenv('CLIENT_SECRET')
routing_api = RoutingApi(configuration=config)
try:
queues = routing_api.get_routing_queues()
print(queues)
except Exception as e:
print(f"Error: {e}")
The error response JSON looks like this:
{
"message": "Forbidden",
"code": "403"
}
I’m logged in as the same user in the web portal and I can see all the queues without any issues. Is there a specific scope I’m missing that isn’t covered by the standard admin role? Or maybe the EU endpoint requires something different than the global one? I’ve checked the documentation for the routing:queue scopes but it’s a bit vague on whether the base read scope is sufficient for the list endpoint.
I’ve tried regenerating the client secret too, just in case it was a caching issue, but no luck. The token itself is valid because I can call /api/v2/authorization/users/me successfully right before the queue call fails. It feels like the token is issued but the server-side permission check for the routing module is rejecting it specifically.
Any ideas on what scope might be silently required here? I’m starting to think it might be routing:queue:write even though I’m only reading, but that seems counterintuitive.