We are integrating Genesys Cloud Architect with an external CRM via the GetExternalContactAction. The external endpoint returns valid JSON, but the action result in the flow is empty.
- External API: GET /api/v1/customers/{phone}
- Status: 200 OK
- Payload: {“name”: “Test”, “id”: “123”}
- Mapping: Standard path mapping in UI
The request logs show the call succeeded. The data just doesn’t persist in the flow variables. We’ve tried different path notations without success.