I’ve been fighting with the Architect expression builder for the last few hours. Trying to flag interactions that happened on a weekend so we can route them differently.
I tried using DateTimeDiff to compare the interaction start time against the current time, but the math gets messy when you cross midnight. Then I found GetDayOfWeek in the docs, which seemed perfect.
Here’s the expression I’m testing in the Data Action:
{{GetDayOfWeek(InteractionStart)}} = 0 || {{GetDayOfWeek(InteractionStart)}} = 6
The documentation says 0 is Sunday and 6 is Saturday. But when I run this in the flow, it never evaluates to true. I checked the raw value of {{GetDayOfWeek(InteractionStart)}} by logging it to a variable, and it returns a number like 4 (which is correct for a Thursday interaction).
So the function works. The comparison fails.
I’ve tried:
- Casting the result to integer explicitly
- Using
==instead of= - Checking if
InteractionStartneeds to be formatted first
Nothing works. The expression just returns false or null. Is there a specific syntax for comparing the output of these date helper functions? Or am I missing something obvious about how Architect handles the return type?
Environment:
- Genesys Cloud US1
- Architect version 2024-10
- Data Action type: API Call
- Using standard interaction attributes