Get Total Call count - Genesys Composer

Architect & Flows
1

In Genesys Composer, how to get total call count? is there any inbuilt function?

2

Can you clarify your question? Total Call Count? On what? Where?

3

I have IVR application in GVP and i have requirement to offer survey on random basis, i.e. based on call count - every nth caller. For this, i need total call count to determine the nth caller (every 5th caller). So for this, in genesys composer, how we can get total call count that hit the particular IVR profile for the current date?

4

Not a chance. Gvp doesn’t have statistics about that. Maybe at your strategy you can send a kvp to determine if survey will be done or not, yet again, you would need to monitor how many calls have been already entered in a time window.
Or, just use a random function

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5

Is there is an way to use platform sdk to call stat server statistics to get call count?

6

Well…then you are talking about including a net or jar dependency. There just is to do a dev job. Technically is possible… Yet…doesn’t sound a good solution.

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7

Thank you so much, i will have custom counter and use it.

8

I never have experience of creating own stat in Transaction list. Here some idea,
The default stat in transaction list not include the stat you mentioned, you may try to create one with different mask, category, time profile and test with SDATA.

9

Can you please share how you achieved it.

10

Hummm again, GVP has no access to StatServer unless you are using ORS/Composer above it.
Maybe what you can do is to attach a KVP before transfering to GVP, at WDE or some strategy at URS, that then URS can get the stat you want, attach it and then GVP or the strategy itself, decides to call Survey or not.
But again, GVP won’t do such connection to StatServer.

11

Thanks for your reply cavagnaro, I am trying to build a function to send calls to switch based on percentage allocation in GRAT. for example:- switch 1 - 70% and switch 2 - 30%. Currently using random function to transfer the calls. So if there is any function in ORS(no GVP) which can return the total calls I can use that to identify on which switch I have to send the call.

12

Well… If you now have ORS you can easily use SDATA to get statistics

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