Get current ConnID from Interaction

NICE CXone API & Integrations
1

Hi guys
Having a situation here.

PSDK C#

I need to get the current connID of an interaction. I am developing a software which monitors a few DNs. The idea is that a supervisor can release a call (by business model) at any time.
Do I need to monitor the events of each DN to get the ConnID for the current call on each Event or is there a way I could just query the ConnID of a DN at any moment to send the RequestReleaseCall?

Thanks

2

RequestQueryAddress might do the trick (you can even do that on the TestPhone on the Query tab to see how the output comes - EventAddressInfo). You don’t even need to be registered to the DN to perform the RequestQueryAddress (although you’ll need to be registered to send the RequestReleaseCall)

3

Do you have an IInteraction object? If you do, you can get the ConnID like this:

interaction.EntrepriseLastInteractionEvent.ConnID.ToString()

4

Thanks guys, got it.
Just to mention that the connid in the PSDK is always capital letters and TServer uses lower ones…so be careful with that.

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