Mighty Genesys Wizards,
I got a special request to check a WDE interaction handling scenario and will need your guidance on the same. where we should be able to Get Attached data after we re-login WDE(Say WDE application crashed) but the call is still ON?
if I havent explained myself clearly the Scenario is :
1.Say an agent is handling a call, suddenly his WDE login crashes.
2.He Login-in again to WDE while still on call..
3.Once logged in is it possible to still retrieve the Attached call info?
In my code I have written the GetAllAttachedData inside the below event , but if I try to replicate the scenario , I am not looking at Attached data ( after re-login) which I was dealing with before my WDE session crashed.
private void interactionManager_InteractionEvent(object sender, EventArgs<IInteraction> e)
Please suggest if this is feasible or correct me if am doing it wrong.
Thanks