What’s the correct approach to retrieve agent utilization metrics broken down by thirty-minute intervals? The admin interface displays tHandle, tAcw, and tHold accurately when the toggle switches. Our call targets GET /api/v2/analytics/users/summary with interval=PT30M. The payload returns flattened aggregates instead. We’ve adjusted groupBy to agentId, injected metricFilters for tAcw, and tested the Python SDK. Timeframe segmentation never triggers. Postman captures identical headers to the browser request. The backend just swallows the interval flag. We’re left processing single-row summaries.