I’m trying to pull the full voice-to-text transcript for a specific conversation using the Analytics API. The request hits GET /api/v2/analytics/conversations/details/query with the transcript field included in the query parameters, but the resulting JSON object has an empty transcript array. The call returns a 200 OK status, so it’s not an auth error. Here’s the query payload I’m sending:
{
"select": ["transcript"],
"where": [
{
"path": "conversationId",
"operator": "equals",
"value": "abc-123-def"
}
]
}
Is there a specific setting in the Speech Analytics configuration that blocks this data from appearing in the API response? Or am I missing a header?