Get Allowed permission for an agent using WDE SDK.

NICE CXone API & Integrations
1

Hello All,

I have created a custom task to integrate WDE with SAP C4S. Data communication between WDE and SAP C4S is working fine. But one last piece to Read assigned/allowed actions/privilege to agent. Any help how to get allowed privilege using WDE SDK.

Appreciate your support!!

Thanks,
Rajnish

2

I have got it working using below statement

string Permission=(string)configManager.getvalues(“InteractionWorkspace.Chat.canDeclineChat”);

Returns 1 If is is allowed. Else it return blank or empty string.

Thanks,
Rajnish

3

This returns just information about assigned roles, but nothing about assigned privileges and permissions.