Genesyscloud_security_phonenumber_data_export fails with 403 on PII fields in ap-southeast-1

Administration
1

Can anyone explain why the genesyscloud_security_phonenumber_data_export resource returns a 403 Forbidden error specifically for PII-enabled columns during the initial deployment phase? The IAM role assigned to the Terraform service account has security:phonenumber:read and security:phonenumber:write permissions, yet the plan fails when attempting to define pii_type as PHONE_NUMBER.

Background

We are migrating our contact center infrastructure from on-prem to Genesys Cloud in the ap-southeast-1 region. The deployment pipeline uses Terraform v1.7.4 with the genesyscloud provider v1.22.0. The goal is to automate the creation of secure phone number data exports for compliance auditing. The environment is a standard BYOC setup with strict PII masking enabled at the org level.

Issue

When applying the following HCL block:

resource "genesyscloud_security_phonenumber_data_export" "compliance_export" {
 name = "Compliance Phone Export"
 description = "Automated PII export for audit"
 
 columns {
 name = "Caller_Number"
 pii_type = "PHONE_NUMBER"
 enabled = true
 }
 
 schedule {
 frequency = "DAILY"
 time = "02:00"
 }
}

The apply step fails with:
Error: PUT https://api.au.genesys.cloud/api/v2/security/phonenumberdataexports/... returned 403 Forbidden. Message: Insufficient permissions for PII field configuration.

Troubleshooting

  1. Verified the service account token has not expired.
  2. Checked genesyscloud_org settings; PII detection is active.
  3. Manually created the export via the Admin UI with the same role, which succeeded. This suggests a discrepancy in how the API handles PII field validation during resource creation versus UI submission.
  4. Tested with pii_type set to NONE, and the resource created successfully. The issue is isolated to PII-enabled columns.

Is there a specific API endpoint or additional permission required for programmatic PII column assignment that is not documented in the provider schema? The CLI tool genesys-cloud also fails with the same 403 error when pushing the JSON config directly.

2

It depends, but generally…

The IAM role assigned to the Terraform service account has security:phonenumber:read and security:phonenumber:write permissions, yet the plan fails when attempting to define pii_type as PHONE_NUMBER.

This is a permissions scope issue, not a WFM problem. The service account needs explicit security:pii:manage rights. Add that policy statement to the IAM role. The 403 confirms the platform is blocking the PII tag assignment due to insufficient security privileges.

3

Make sure you verify the exact permission scope for PII management. The previous suggestion regarding security:pii:manage is correct, but often overlooked in Terraform state files when dealing with regional endpoints like ap-southeast-1. The 403 error indicates the platform is enforcing strict data governance rules on the export job definition itself, not just the underlying data read.

You need to ensure the service account has the ability to tag fields as sensitive during the job creation. Without this, the API rejects the payload before it even attempts to process the phone number columns.

Here is the corrected IAM policy snippet to include:

{
 "Version": "2012-10-17",
 "Statement": [
 {
 "Effect": "Allow",
 "Action": [
 "security:pii:manage",
 "security:phonenumber:read"
 ],
 "Resource": "*"
 }
 ]
}

Apply this and re-run the plan. The export job should then accept the pii_type definition without throwing a forbidden error. This is standard for any bulk export involving regulated data types.

4

This issue stems from the service account lacking explicit PII management rights. The 403 indicates the platform blocks PII tagging during export definition.

403 Forbidden: insufficient permissions for pii_type

Add security:pii:manage to the IAM role. This resolves the scope issue in ap-southeast-1.