- Genesys Cloud EU-West-2
- ServiceNow London Instance (Tokyo Release)
- Genesys Data Action v2.4
- Architect Flow: Digital Channel Screen Pop
Could someone explain why the POST to ServiceNow incident table triggers HTTP 429 Too Many Requests despite the webhook retry policy being set to exponential backoff? The payload validation passes locally, but the Genesys logs show rate_limit_exceeded immediately after the initial burst of 50 concurrent digital channel events.