Hi All expert here,
I am trying to use genesys sip softphone Ver 9.0.017.04 instead of embedded sipendpoint. I am using VPN back to genesys system. Ive configured the required setting according to deployment guide. When I luch sip softphone and wde, sip softphone waiting for agent login, wde prompts can not connect to SIP endpoint. From WDE log , I can see it's trying to connect to SIP client but logs say client actively refuse it. For SIP endpoint I am using HTTP with default port 8000. I can see from my pc resource monitor that port 8000 is listening. For interaction-worksapce setting sipendpoint.uri using default (localhost or 127.0.0.1):8000. WDE is trying to connect to my vpn ip assigned 10.2.2.2 and port 8000. Can anyone advise how can I fix this issue to make wde work with sip softphone? Thanks All.....
21-10-30 00:34:55.556 [ 39] INFO ation.HttpRestClient - CreateTcpClient() – host: 10.2.2.2 – port: 8000
21-10-30 00:34:57.606 [ 39] DEBUG ation.HttpRestClient - CreateTcpClient() – SocketException: System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 10.2.2.2:8000
at System.Net.Sockets.TcpClient..ctor(String hostname, Int32 port)
at Genesyslab.Desktop.Modules.SIPEndpointCommunication.Channels.HTTP.HttpRestClient.CreateTcpClient()
21-10-30 00:34:57.606 [ 39] DEBUG ation.HttpRestClient - Request() – ExceptionNo connection could be made because the target machine actively refused it 10.2.2.2:8000
21-10-30 00:34:57.606 [ 39] ERROR ndpointCommunication - The IW SIP Endpoint is not available at this time. Exception while communicating with Endpoint:
System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 10.2.2.2:8000
at System.Net.Sockets.TcpClient..ctor(String hostname, Int32 port)
at Genesyslab.Desktop.Modules.SIPEndpointCommunication.Channels.HTTP.HttpRestClient.CreateTcpClient()
at Genesyslab.Desktop.Modules.SIPEndpointCommunication.Channels.HTTP.HttpRestClient.Request(IHttpRequest request)
at Genesyslab.Desktop.Modules.SIPEndpointCommunication.Channels.HTTP.HttpServiceSIPEndpoint.RequestHTTPService(String method, String service, String reqMethod, String content)
at Genesyslab.Desktop.Modules.SIPEndpointCommunication.Channels.HTTP.HttpServiceSIPEndpoint.set_Options(Dictionary`2 value)
at Genesyslab.Desktop.Modules.SIPEndpointCommunication.SIPEndpoint.ConfigureAndStartEndpoint()