Genesys T server refusing certain connections

Voice & Telephony
1

Hi Guys, I have a problem. Genesys T server is refusing certain connections. We connect via our CRM solution and connect in with the extension. The error we receive is “Warning: Registration dc attempt 3 of 10 failed on DN 12950 - next attempt will be made in 1910 msec” This as I understand is indicating congestion between the switch. It is only affecting certain extensions. We currently use a lucent solution.

Any ideas…I am fairly new to genesys.

Thanks,

2

Cb,

your problem could be related to many different things; anyway:

  • are those extensions you try to register to defined in CME?
  • what is the TServer option disable_digits_collection set to?
  • what is the value of the TServer option max-registration-per-sec?
3 Likes
3

you might also want to check that the extn exists in the switch or is an extn type and not some other weird config.

4

My initial guess would be that that DN does not exist in your PBX or is not CTI-enabled. Check your PBX DN configuration.