I’ve been wrestling with the Speech and Text Analytics API to pull full voice-to-text transcripts for quality assurance. We’re using the Python SDK (genesys-cloud-python-sdk v1.0.8) to hit /api/v2/analytics/conversations/summaries.
The issue is that the response only returns a snippet or the first few sentences, not the whole conversation. The text field in the JSON payload looks like this:
{
"id": "conv-123-456",
"text": "Hello, how can I help you today?",
"confidence": 0.98
}
I know there’s a separate endpoint for segments (/api/v2/analytics/conversations/segments), but that returns a huge list of tiny fragments with timestamps. Stitching them together feels hacky and slow.
Is there a way to force the summary endpoint to return the full transcript? I’ve tried adding ?includeTranscript=true to the query string, but that just gets ignored or returns a 400 Bad Request. The docs aren’t super clear on the limit for the summary text length.
Here’s the basic call I’m making:
from genesyscloud.analytics import AnalyticsApi
analytics_api = AnalyticsApi(configuration)
result = analytics_api.post_analytics_conversations_summaries(
body=analytics_api.AnalyticsConversationSummaryRequest(
query={"type": "voice", "interval": "2023-10-01T00:00:00Z/2023-10-02T00:00:00Z"}
)
)
Am I missing a parameter or is this just how the API works?
summaries are literally just that, summaries. You aren’t going to get the full verbatim text from that endpoint, it’s designed for quick previews and search indexing. If you need the complete transcript for QA, you have to query the interactions endpoint and pull the transcript segments directly. The summaries API truncates by design to save bandwidth and compute, so chasing full text there is a dead end.
Here is how you actually pull the full transcript using the Python SDK. You need to iterate through the interaction segments and stitch them together manually. It’s a bit more work but it’s the only reliable way to get every word.
from PureCloudPlatformClientV2 import InteractionSearchApi, InteractionSearchApiConfiguration
# Initialize client
config = InteractionSearchApiConfiguration()
config.host = "api.mypurecloud.com"
api_instance = InteractionSearchApi(config)
# Search for the specific interaction
body = {
"query": {
"type": "interaction",
"filter": {
"type": "interactionId",
"values": [conversation_id]
}
},
"fields": ["segments"],
"pageSize": 100
}
response = api_instance.post_analytics_interactions_search(body=body)
full_transcript = ""
for interaction in response.entities:
for segment in interaction.segments:
if segment.transcript:
full_transcript += segment.transcript.text + " "
print(full_transcript.strip())
The transcript object inside the segment contains the actual text, speaker, and timestamp. You’ll need to handle the pagination if the conversation is super long, but this gets you the raw data. Don’t fight the summaries endpoint, it’s not built for this use case.