Hi Experts,
I have a SMserver 8.5.101.15 deployed in my lab. I am able to get the Twitter Interactions from GSA (Genesys Cloud ) to my Social Messaging server.
I am getting below error in SM logs whenever I get Twitter Interaction:
2017-02-04T22:15:10.084 Std 42401 (channel-twitter-Nordic_Twitter).(Pltfm.Cloud Data Fetcher.processData): error… Failed to process item. Got error:
*** Start of Trace ***
java.lang.NullPointerException
at com.genesyslab.mcr.smserver.channel.twitter.cloud.TwitterCloudDataInterface.skipOwnMsg(TwitterCloudDataInterface.java:378)
at com.genesyslab.mcr.smserver.channel.twitter.cloud.TwitterCloudDataInterface.procStatus(TwitterCloudDataInterface.java:207)
at com.genesyslab.mcr.smserver.channel.twitter.cloud.TwitterCloudDataInterface.processGSAEntity(TwitterCloudDataInterface.java:78)
at com.genesyslab.mcr.smserver.channel.common.CloudDataMonitor.processItem(CloudDataMonitor.java:174)
at com.genesyslab.mcr.smserver.channel.common.CloudDataMonitor.processBatch(CloudDataMonitor.java:193)
at com.genesyslab.mcr.smserver.channel.common.CloudDataMonitor.run(CloudDataMonitor.java:291)
*** End of Trace *** StackTrace is: com.genesyslab.mcr.smserver.channel.twitter.cloud.TwitterCloudDataInterface.skipOwnMsg(TwitterCloudDataInterface.java:378)
com.genesyslab.mcr.smserver.channel.twitter.cloud.TwitterCloudDataInterface.procStatus(TwitterCloudDataInterface.java:207)
com.genesyslab.mcr.smserver.channel.twitter.cloud.TwitterCloudDataInterface.processGSAEntity(TwitterCloudDataInterface.java:78)
com.genesyslab.mcr.smserver.channel.common.CloudDataMonitor.processItem(CloudDataMonitor.java:174)
com.genesyslab.mcr.smserver.channel.common.CloudDataMonitor.processBatch(CloudDataMonitor.java:193)
com.genesyslab.mcr.smserver.channel.common.CloudDataMonitor.run(CloudDataMonitor.java:291)
Twitter Channel is initialized successfully , i can see in logs, but not sure why i am getting this error.
can you please advise?