Genesys SIP Trunk outbound call to Avaya VDN

Voice & Telephony
1

Hello, we have a Genesys SIP Server running in a standalone mode with a remote Avaya Session Manager, and a unique Trunk SIP to handle all calls from and to Avaya. Inbound calls are coming from an Avaya IVR to my routing point without any problem, our IRD strategy can then route calls to Genesys agents with Endpoint WDE. But we cannot manage the strategy or WDE to transfer calls outbound to an Avaya VDN. Whatever the routing function we use (TRoute, default route, forced route) to a Genesys DN (1234567) on the SIP Switch, the URS and SIP logs just tell the call is successfully routed, and we just have ringing tones. On Avaya side, the VDN 1234567 is just redirecting to a mobile phone for test.

Here is the Trunk option :

Trunk_SIP_Avaya_1
[TServer] :
contact=sip:xxxx:5060
oos-check=30
oos-force=10
oos-transfer-enabled=true
prefix=
refer-enabled=false
replace-prefix=
capacity=10
capacity-limit-inbound=10

The IRD test strategy is just routing the call.
We just want the strategy or WDE to dial the 1234567 on Avaya, here is what we tried so far :

  • checking if the Genesys SIP server can telnet the Avaya SM server : network should be OK
  • no authentification or access code, no prefix required on Avaya side
  • tested the DN 1234567 declared as a Voice Over IP Port DN, or as an ERP configured in Default DN of the loaded RP, or as a Trunk Group with same “contact” value as the Trunk SIP.
2

If everything is supposed to go to Avaya remove the prefix option. Also post TServer logs to see what it is trying to do to route the call

Enviado de meu SM-N9600 usando o Tapatalk

1 Like
3

Hi cavagnaro thank you for your answer and happy new year everyone. Here is SIP Server logs after removing prefix option :

12:02:24.945: Unable to resolve number for DN:anonymous
12:02:24.945: Unable to resolve number for DN:Anonymous
12:02:24.945: trunk ip addr 10.0.100.19
12:02:24.945: gateway ‘Trunk_SIP_Avaya1’ associated with address ‘10.0.100.19’
12:02:24.945: Assocaited transport for the device [15934] changed from [:0:0] to [10.0.100.19:5060:2]
12:02:24.945: CallMatcher: no call match attributes found
12:02:24.945: Unable to resolve number for DN:anonymous
12:02:24.945: Unable to resolve number for DN:Anonymous
12:02:24.945: trunk ip addr 10.0.100.19
12:02:24.945: gateway ‘Trunk_SIP_Avaya1’ associated with address ‘10.0.100.19’
12:02:24.945: Assocaited transport for the device [15935] changed from [:0:0] to [10.0.100.19:5060:2]
12:02:24.945: MarkAsLastUsed: Node not found for serviceDN ‘dummy’
12:02:24.945: ResolveCallInfo: set flag DIAL_PLAN_PROCESSING
12:02:24.945: Sc(349):step 0, Tr(350,SipTransactionCreateCall) - begin
12:02:24.945 SIPCONN(anonymous): SIPCONN(0000000023d590f0,BD928RELK16D705QTHFAT93GAS00001M) +Tr(350,SipTransactionCreateCall)
12:02:24.945 SIPCONN(anonymous): Create dialog
12:02:24.945: SipDialog: set monitor 0000000023d591a8
12:02:24.945 SIPCONN(anonymous): refer dialog 0000000024a2c200 initiated
12:02:24.945 SIPCONN(anonymous): change transaction 0 → 0
12:02:24.945: SipDialog: set monitor 0000000023d591a8
12:02:24.945 SIPCONN(anonymous): ClrMediaPeer
12:02:24.945: SIPDLG[71]: register TRN[102404]
12:02:24.945: SIPDLG[71]: TRN[102404] flags set to 0x1
12:02:24.945: SipDialog: event INVITE, t=102404, s=1, r=5, m=0000000023d591a8 port=5060
12:02:24.945: CID:CUUID>f043511a8a8c41edbf9f05056a1f079:EAD6TQ8MCT5F91D1U5NQDO9QIC00000T:
12:02:24.945 SIPCONN(anonymous): HandleSipDialogEvent(INVITE)
12:02:24.945 SIPCONN(anonymous): Capabilities 2301ef
12:02:24.945 SIPCONN(anonymous): new transaction
12:02:24.945 SIPCONN(anonymous): store remote content, canBeOffer 1
12:02:24.945 SIPCONN(anonymous): verify sdp
12:02:24.945 SIPCONN(anonymous): sdp state SDP_STATE_NULL, event SDP_EVENT_SDP
12:02:24.945 SIPCONN(anonymous): new sdp state SDP_STATE_OFFER_RECEIVED, event SDP_EVENT_SDP
12:02:24.945 SIPCONN(anonymous): state e:10,p:0,s:1,c:9,rc:0,m:0
12:02:24.945 SIPCONN(anonymous): SIPCONN(0000000023d590f0,BD928RELK16D705QTHFAT93GAS00001M) -Tr(350,SipTransactionCreateCall)
12:02:24.945: Tr(350,SipTransactionCreateCall):completed
12:02:24.945: Sc(349):step 0, Tr(350,SipTransactionCreateCall) - completed
12:02:24.945: Sc(349):step 1, Tr(351,SipTransactionResolveCallInfoByDialPlan) - begin
12:02:24.945: DialPlan:Not Found for dest 3199999
12:02:24.945: DialPlan: DialPlan found, but no rule defined for destination 3199999.
12:02:24.945: DialPlan: No rule applied, using original destination ‘3199999’.
12:02:24.945: DialPlan: clear flag 0x100, callId 16777245
12:02:24.945: ConnectToDevice: Connecting to DEVICE(15936,3199999).
@12:02:24.9450 {tscp.call {constructed} {uuid HSSNFC8II57HVBTAD3FCUJ7HE8000087} {connection-id 00970349dedfa01d} {call-id 16777245}}
12:02:24.945 – created call_info_tspp 00970349dedfa01d@243633c0
@12:02:24.9450 Call [00970349dedfa01d]: urid 00010097
12:02:24.945 – created aTmCall 23eb8510/243633c0
12:02:24.945 – TmCallThread created: 22791270
12:02:24.945 SetANI for 23eb8510:1: anonymous
12:02:24.945 SetDNIS for 23eb8510:1: 3199999
12:02:24.945: SIPCALL(16777245): add party ‘anonymous’
12:02:24.945 SIPPARTY(anonymous): Set Origination Info DN - anonymous ; Location - SIP_prod for party anonymous
12:02:24.945: SIPTS: OnPartyCreated
12:02:24.945 – created party_info_tspp 25392510
12:02:24.945 – created aTmParty 2428f5d0
12:02:24.945 SetRole: Origination for anonymous.2428f5d0-23eb8510:1
12:02:24.945 – AddParty to 23eb8510: anonymous.2428f5d0-23eb8510:1
12:02:24.945 – new TSCP call leg 1
12:02:24.945 – call leg created leg_id=1
12:02:24.945 CreateParty new external: anonymous.2428f5d0-23eb8510:1
12:02:24.945: Call 16777245 dn anonymous SetPartyId 16777408
12:02:24.945: XS info is stored to TServer party anonymous: loginSessionId: , loginLocation: ; employeeId
12:02:24.945 SIPCONN(anonymous): set monitor 0000000023d590f0, 0000000023fab9a8
12:02:24.945: SIPCALL(16777245): add party ‘3199999’
12:02:24.945 SIPPARTY(3199999): Set Origination Info DN - anonymous ; Location - SIP_prod for party 3199999
12:02:24.945: SIPTS: OnPartyCreated
12:02:24.945 – created party_info_tspp 25391c10
12:02:24.945 – created aTmParty 2428fd80
12:02:24.945 SetRole: Destination for 3199999.2428fd80-23eb8510:1
12:02:24.945 – AddParty to 23eb8510: 3199999.2428fd80-23eb8510:1
12:02:24.945 – new TSCP call leg 2
12:02:24.945 – call leg created leg_id=2
12:02:24.945 CreateParty new internal: 3199999.2428fd80-23eb8510:1
12:02:24.945: Call 16777245 dn 3199999 SetPartyId 16777409
12:02:24.945: XS info is stored to TServer party 3199999: loginSessionId: , loginLocation: ; employeeId
12:02:24.945: Tr(351,SipTransactionResolveCallInfoByDialPlan):completed
12:02:24.945: Sc(349):step 1, Tr(351,SipTransactionResolveCallInfoByDialPlan) - completed
12:02:24.945: Sc(349):step 2, Tr(352,SipTransactionChangePartyState) - begin
12:02:24.945 SIPPARTY(anonymous): ChangePartyState: new=1
12:02:24.945: SIPTS: ‘anonymous’ state changed null->initiated, cause 0
12:02:24.945: XS info is stored to TServer party anonymous: loginSessionId: , loginLocation: ; employeeId
12:02:24.945: Tr(352,SipTransactionChangePartyState):completed
12:02:24.945: Sc(349):step 2, Tr(352,SipTransactionChangePartyState) - completed
12:02:24.945: Sc(349):step 3, Tr(353,SipTransactionGetOffer) - begin
12:02:24.945: Tr(353,SipTransactionGetOffer):completed
12:02:24.945: Sc(349):step 3, Tr(353,SipTransactionGetOffer) - completed
12:02:24.945: Sc(349):step 4, Tr(354,SipTransactionConnectNewParty) - begin
12:02:24.945 SIPPARTY(3199999): ChangePartyState: new=5
12:02:24.945: SIPTS: ‘3199999’ state changed null->queued, cause 9
12:02:24.945: IsCDN = true
12:02:24.945: Adding OtherTrunkName(Trunk_SIP_Avaya1): done
12:02:24.945 ClearContext: party 3199999.2428fd80-23eb8510:1
12:02:24.945 +++ CIFace::Event +++
+++ Pre-event +++
Type EventRouteRequest
Devices: <3199999/3199999> <-/anonymous> <-/->
Calls: 16777245/00970349dedfa01d/16777245.23eb8510/c:0/r:0 0/none
Parties: D3199999/3199999.2428fd80-23eb8510:1/l:2/r:0/Null,Destination
Xanonymous/anonymous.2428f5d0-23eb8510:1/l:1/r:0/Null,Origination
none
Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
— Pre-event —
+++ Ringing +++
SetDialling: party anonymous.2428f5d0-23eb8510:1, cause Null
– party_info anonymous.25392510 state change: from to <Connected,Dialing>
– AgnEmu: business type taken from distribution device 3199999
– AgnEmu: business call BusinessType[2/4:0]
– aTmCall::SetBusinessType():00970349dedfa01d set to BusinessType[2/4:1]
– aTmParty::SetBusinessType():3199999 set to BusinessType[2/4:1]
– G7 dialing
– call_info::committed created
@12:02:24.9450 [ISCC] Call object is created: c:00970349dedfa01d,00000000243633c0
@12:02:24.9450 [ISCC] Call created:
+ c:00970349dedfa01d,00000000243633c0 @ m:0000000000000000,0000000000000000 p:0 i:0100001d nw:0000000000000000 t:2
@12:02:24.9450 [0] 8.1.104.58 distribute call/party event: message EventCallCreated
AttributeEventSequenceNumber 00000000000004de
AttributeTimeStamp 63b2b9c0000e6b68
AttributeANI ‘anonymous’
AttributeMediaType 0
AttributeCallType 2
AttributeCallID 16777245
AttributeConnID 00970349dedfa01d
AttributeCallUUID ‘EAD6TQ8MCT5F91D1U5NQDO9QIC00000T’
AttributeDNIS ‘3199999’
12:02:24.945 Int 04544 Interaction message “EventCallCreated” generated
12:02:24.945 Trc 04542 EventCallCreated sent to [1152] (00000004 ors 10.0.241.5:65303)
@12:02:24.9450 [ISCC] Party added [ddp view]:
@ c:00970349dedfa01d,00000000243633c0 @ m:0000000000000000,0000000000000000,0000000000000000 p:2 i:0100001d nw:00000000:0000000000000000 t:2
+ p:0000000025392510 @ c:00970349dedfa01d,00000000243633c0 r:1 t:1 s:1000c n:anonymous
p:0000000025391c10 @ c:00970349dedfa01d,00000000243633c0 r:2 t:0 s:0 n:3199999
@12:02:24.9450 [ISCC] Party object is created: p:0000000000000000,0000000025392510 n:anonymous:
@12:02:24.9450 [ISCC] Party added:
@ c:00970349dedfa01d,00000000243633c0 @ m:0000000000000000,0000000000000000 p:1 i:0100001d nw:0000000000000000 t:2
+ p:0000000000000000,0000000025392510 @ c:00970349dedfa01d,00000000243633c0 r:1 ----- n:anonymous:
@12:02:24.9450 [0] 8.1.104.58 distribute call/party event: message EventCallPartyAdded
AttributeEventSequenceNumber 00000000000004df
AttributeTimeStamp 63b2b9c0000e6b68
AttributeDN ‘anonymous’
AttributeMediaType 0
AttributePartyState 0x1000c
AttributePartyType 1
AttributeConnID 00970349dedfa01d
AttributeCallUUID ‘EAD6TQ8MCT5F91D1U5NQDO9QIC00000T’
AttributePartyUUID ‘HSSNFC8II57HVBTAD3FCUJ7HE8000088’
12:02:24.945 Int 04544 Interaction message “EventCallPartyAdded” generated
12:02:24.945 Trc 04542 EventCallPartyAdded sent to [1152] (00000004 ors 10.0.241.5:65303)
SetDelivered: party 3199999.2428fd80-23eb8510:1, cause Null
– TellQueued
– party_info 3199999.25391c10 state change: from to
– aTmParty::SetBusinessType():3199999 unchanged
@12:02:24.9450 [ISCC] Party added [ddp view]:
@ c:00970349dedfa01d,00000000243633c0 @ m:0000000000000000,0000000000000000,0000000000000000 p:2 i:0100001d nw:00000000:0000000000000000 t:2
p:0000000025392510 @ c:00970349dedfa01d,00000000243633c0 r:1 t:1 s:1000c n:anonymous
+ p:0000000025391c10 @ c:00970349dedfa01d,00000000243633c0 r:2 t:0 s:9 n:3199999
@12:02:24.9450 [ISCC] Party object is created: p:0000000000000000,0000000025391c10 n:3199999:
@12:02:24.9450 [ISCC] Party added:
@ c:00970349dedfa01d,00000000243633c0 @ m:0000000000000000,0000000000000000 p:2 i:0100001d nw:0000000000000000 t:2
p:0000000000000000,0000000025392510 @ c:00970349dedfa01d,00000000243633c0 r:1 ----- n:anonymous:
+ p:0000000000000000,0000000025391c10 @ c:00970349dedfa01d,00000000243633c0 r:2 ----- n:3199999:
@12:02:24.9450 [0] 8.1.104.58 distribute call/party event: message EventCallPartyAdded
AttributeEventSequenceNumber 00000000000004e0
AttributeTimeStamp 63b2b9c0000e6b68
AttributeDBID 123
AttributeDN ‘3199999’
AttributeMediaType 0
AttributePartyState 0x9
AttributePartyType 0
AttributeConnID 00970349dedfa01d
AttributeCallUUID ‘EAD6TQ8MCT5F91D1U5NQDO9QIC00000T’
AttributePartyUUID ‘HSSNFC8II57HVBTAD3FCUJ7HE8000089’
12:02:24.945 Int 04544 Interaction message “EventCallPartyAdded” generated
12:02:24.945 Trc 04542 EventCallPartyAdded sent to [1152] (00000004 ors 10.0.241.5:65303)
push_queue: 3199999 for 3199999
@12:02:24.9450 [0] 8.1.104.58 distribute_event: message EventQueued
AttributeEventSequenceNumber 00000000000004e1
AttributeTimeinuSecs 945000
AttributeTimeinSecs 1672657344 (12:02:24)
AttributeExtensions [58] 00 02 00 00..
‘OtherTrunkName’ ‘Trunk_SIP_Avaya1’
‘BusinessCall’ 1
AttributePartyUUID ‘HSSNFC8II57HVBTAD3FCUJ7HE8000089’
AttributeThisQueue ‘3199999’
AttributeThisDNRole 2
AttributeThisDN ‘3199999’
AttributeANI ‘anonymous’
AttributeDNIS ‘3199999’
AttributeCallUUID ‘EAD6TQ8MCT5F91D1U5NQDO9QIC00000T’
AttributeConnID 00970349dedfa01d
AttributeCallID 16777245
AttributePropagatedCallType 2
AttributeCallType 2
AttributeCallState 0
AttributeOtherDNRole 1
AttributeOtherDN ‘anonymous’
– AgnEmu: Previous CallType is used when BusinessCall type changes
12:02:24.945 Int 04544 Interaction message “EventQueued” generated
12:02:24.945 Trc 04542 EventQueued sent to [1156] (00000005 urs 10.0.241.8:61546)
12:02:24.945 Trc 04542 EventQueued sent to [1152] (00000004 ors 10.0.241.5:65303)
12:02:24.945 Trc 04542 EventQueued sent to [848] (00000003 stat_server_routage 10.0.241.8:61545)
@12:02:24.9450 [0] 8.1.104.58 distribute_event: message EventRouteRequest
AttributeEventSequenceNumber 00000000000004e2
AttributeTimeinuSecs 945000
AttributeTimeinSecs 1672657344 (12:02:24)
AttributeExtensions [58] 00 02 00 00..
‘OtherTrunkName’ ‘Trunk_SIP_Avaya1’
‘BusinessCall’ 1
AttributeOtherDNRole 1
AttributeOtherDN ‘anonymous’
AttributePartyUUID ‘HSSNFC8II57HVBTAD3FCUJ7HE8000089’
AttributeThisQueue ‘3199999’
AttributeThisDNRole 2
AttributeThisDN ‘3199999’
AttributeANI ‘anonymous’
AttributeDNIS ‘3199999’
AttributeCallUUID ‘EAD6TQ8MCT5F91D1U5NQDO9QIC00000T’
AttributeConnID 00970349dedfa01d
AttributeCallID 16777245
AttributePropagatedCallType 2
AttributeCallType 2
AttributeCallState 0
12:02:24.945 Int 04544 Interaction message “EventRouteRequest” generated
12:02:24.945 Trc 04542 EventRouteRequest sent to [1156] (00000005 urs 10.0.241.8:61546)
12:02:24.945 Trc 04542 EventRouteRequest sent to [1152] (00000004 ors 10.0.241.5:65303)
12:02:24.945 Trc 04542 EventRouteRequest sent to [848] (00000003 stat_server_routage 10.0.241.8:61545)
@12:02:24.9450 [0] 8.1.104.58 distribute call/party event: message EventCallPartyState
AttributeEventSequenceNumber 00000000000004e3
AttributeTimeStamp 63b2b9c0000e6b68
AttributePartyState 0x809
AttributeConnID 00970349dedfa01d
AttributeCallUUID ‘EAD6TQ8MCT5F91D1U5NQDO9QIC00000T’
AttributePartyUUID ‘HSSNFC8II57HVBTAD3FCUJ7HE8000089’

12:02:25.023 Trc 04541 RequestUpdateUserData received from [1156] (00000005 urs 10.0.241.8:61546)
message RequestUpdateUserData
AttributeThisDN ‘3199999’
AttributeConnID 00970349dedfa01d
AttributeUserData [520] 00 17 00 00..
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Environment’
‘RTenantDBID’ ‘1’
‘RStrategyName’ ‘TestIRD’
‘RStrategyDBID’ ‘399’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
AttributeReferenceID 494
12:02:25.023 Int 04543 Interaction message “RequestUpdateUserData” received from 1156 (“urs”)
@12:02:25.0230 Call [00970349dedfa01d]: urid 00020097
@12:02:25.0230 [0] 8.1.104.58 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000000004e4
AttributeTimeinuSecs 23000
AttributeTimeinSecs 1672657345 (12:02:25)
AttributeReferenceID 494
AttributeThirdPartyDN ‘3199999’
AttributeThisDNRole 2
AttributeThisDN ‘3199999’
AttributeANI ‘anonymous’
AttributeDNIS ‘3199999’
AttributeUserData [520] 00 17 00 00..
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Environment’
‘RTenantDBID’ ‘1’
‘RStrategyName’ ‘TestIRD’
‘RStrategyDBID’ ‘399’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
AttributeCallUUID ‘EAD6TQ8MCT5F91D1U5NQDO9QIC00000T’
AttributeConnID 00970349dedfa01d
AttributeCallID 16777245
AttributePropagatedCallType 2
AttributeCallType 2
12:02:25.023 Int 04544 Interaction message “EventAttachedDataChanged” generated
12:02:25.023 Trc 04542 EventAttachedDataChanged sent to [1156] (00000005 urs 10.0.241.8:61546)
12:02:25.023 Trc 04542 EventAttachedDataChanged sent to [848] (00000003 stat_server_routage 10.0.241.8:61545)
@12:02:25.0230 [ISCC] Updated call:
i c:00970349dedfa01d,00000000243633c0 @ m:0000000000000000,0000000000000000 p:2 i:0100001d nw:0000000000000000 t:2
p:0000000000000000,0000000025392510 @ c:00970349dedfa01d,00000000243633c0 r:1 ----- n:anonymous:
p:0000000000000000,0000000025391c10 @ c:00970349dedfa01d,00000000243633c0 r:2 ----- n:3199999:
@12:02:25.0230 [ISCC] UserData propagation has been started
@12:02:25.0230 [ISCC] UserData propagation has been finished
12:02:25.023 – call_info::committed changed
@12:02:25.0230 [0] 8.1.104.58 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 00000000000004e5
AttributeTimeStamp 63b2b9c1000059d8
AttributeConnID 00970349dedfa01d
AttributeCallUUID ‘EAD6TQ8MCT5F91D1U5NQDO9QIC00000T’
AttributeCtrlParty ‘3199999’
AttributeUserData [520] 00 17 00 00..
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Environment’
‘RTenantDBID’ ‘1’
‘RStrategyName’ ‘TestIRD’
‘RStrategyDBID’ ‘399’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
12:02:25.023 Int 04544 Interaction message “EventCallDataChanged” generated
12:02:25.023 Trc 04542 EventCallDataChanged sent to [1152] (00000004 ors 10.0.241.5:65303)
12:02:25.023 – created: CRequest@2273e410 RequestUpdateUserData-urs[1156]/494
12:02:25.023: $+TLIB:CTI:Unknown:0:139489259
12:02:25.023 – deleted: CRequest@2273e410 RequestUpdateUserData-urs[1156]/494
12:02:25.023: $-TLIB:CTI:Unknown:0:7

12:02:25.023 Trc 04541 RequestRouteCall received from [1156] (00000005 urs 10.0.241.8:61546)
message RequestRouteCall
AttributeThisDN ‘3199999’
AttributeConnID 00970349dedfa01d
AttributeOtherDN ‘1234567’
AttributeExtensions [48] 00 02 00 00..
‘CUSTOMER_ID’ ‘Environment’
‘SWITCH’ ‘SIP_prod’
AttributeRouteType 6 (RouteTypeDirect)
AttributeReason [14] 00 01 01 00..
‘RTR’ 109
AttributeReferenceID 495
12:02:25.023 Int 04543 Interaction message “RequestRouteCall” received from 1156 (“urs”)
@12:02:25.0230 [ISCC] destination_location substituted by local
@12:02:25.0230 [ISCC] destination_location substituted by local
12:02:25.023 – created: CRequest@2273e670 RequestRouteCall-urs[1156]/495
12:02:25.023: $+TLIB:CTI:Unknown:0:32
12:02:25.023 +++ CIFace::Request +++
– new invoke
– thisCall by party
Parsed: RequestRouteCall
From: urs[1156]/495
Numbers: +<3199999> +<1234567>
Calls: 23eb8510:1 none
Parties: 3199999.2428fd80-23eb8510:1
none
Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0

– validate
– state check: ok
CIFace: Sent CRequest@2273e670 RequestRouteCall-urs[1156]/495
– aTmCall 00970349dedfa01d SetCause: Distributed to 1234567
– created NAData 23fa1030
FinishRequest CRequest@2273e670 RequestRouteCall-urs[1156]/495
IFace stats: q=0 s=0
– complete
– NAData ClRq removed
TNAEmulator::NotifyBackup()
12:02:25.023: RID:CUUID>495:EAD6TQ8MCT5F91D1U5NQDO9QIC00000T:
12:02:25.023: IncrementRouteRequestCounter, option 100
12:02:25.023: GetRtPartyId: call 16777245, party 16777409
12:02:25.023: GetRtPartyId: routingLinkId not set
12:02:25.023: GetRtPartyId: call 16777245, party 16777409
12:02:25.023: GetRtPartyId: routingLinkId not set
12:02:25.023 SIPCONN(anonymous): re-invite-called-initiated
12:02:25.023: transfer re-INVITE
12:02:25.023 SIPCONN(1234567): set monitor 0000000024d5f030, 0000000023fabd68
12:02:25.023: SIPCALL(16777245): add party ‘1234567’
12:02:25.023 SIPPARTY(1234567): Set Origination Info DN - anonymous ; Location - SIP_prod for party 1234567
12:02:25.023: SIPTS: OnPartyCreated
– created party_info_tspp 25392e10
– created aTmParty 2428faf0
SetRole: Destination for 1234567.2428faf0-23eb8510:1
– AddParty to 23eb8510: 1234567.2428faf0-23eb8510:1 after 3199999.2428fd80-23eb8510:1
CreateParty new internal: 1234567.2428faf0-23eb8510:1
12:02:25.023: Call 16777245 dn 1234567 SetPartyId 16777410
12:02:25.023: XS info is stored to TServer party 1234567: loginSessionId: , loginLocation: ; employeeId
12:02:25.023: Sc(355):step 0, Tr(356,SipTransactionTransferCall) - begin
Session value of the SDP is [1672657344]
Version values of the SDP is [1]
12:02:25.023 SIPCONN(1234567): SIPCONN(0000000024d5f030,BD928RELK16D705QTHFAT93GAS00001N) +Tr(356,SipTransactionTransferCall)
12:02:25.023 SIPCONN(1234567): re-invite-null
12:02:25.023: SipDialog: set monitor 0000000024d5f0e8
12:02:25.023 SIPCONN(1234567): main dialog 0 created, flags 0x21f
12:02:25.023 SIPCONN(1234567): Local contact: ‘sip:anonymous@10.0.243.198:5060’
12:02:25.023: add party info ‘1234567’ state 0.
12:02:25.023: SIPDLG[72]: register TRN[102405]
12:02:25.023: SIPDLG[72]: TRN[102405] flags set to 0x6
12:02:25.023: GSProxyRegistar: Round robin slot selected for [1234567]
12:02:25.023: SipDialog::PrepareAliasedConnectionInfo: SelectActiveTransport dlg 72 10.0.100.19:5060
12:02:25.023: DIALOG_TRANSPORT_ASSOCIATION [72->1234567@10.0.100.19:5060:1] SET
12:02:25.023: Sending [0,UDP] 1191 bytes to 10.0.100.19:5060 >>>>>
INVITE sip:1234567@10.0.100.19:5060 SIP/2.0
From: “Anonymous” <sip:[email removed]>;tag=DC0096FE-ED23-4512-A58E-C23DBBEEC541-86575
To: sip:3199999@10.0.243.198:5060
Call-ID: 355466C1-3270-4CAD-8F28-2B7E02174511-86534@10.0.243.198
CSeq: 1 INVITE
Content-Length: 199
Content-Type: application/sdp
Via: SIP/2.0/UDP 10.0.243.198:5060;branch=z9hG4bKA2A93EAE-1DBD-4D31-A0B6-45D2D5CA1A98-86
Contact: sip:anonymous@10.0.243.198:5060
X-Genesys-CallInfo: routed
Allow: ACK, BYE, CANCEL, INFO, INVITE, MESSAGE, NOTIFY, OPTIONS, PRACK, REFER, UPDATE
Max-Breadth: 60
P-Asserted-Identity: “Laurent CEA” sip:sip.propro
History-Info: <sip:[email removed]>;index=1
History-Info: “3199999” <sip:[email removed]>;index=1.1
Accept-Language: en
User-Agent: Avaya CM/R018x.01.0.890.0 AVAYA-SM-8.1.3.4.813401
Max-Forwards: 65
X-Genesys-CallUUID: EAD6TQ8MCT5F91D1U5NQDO9QIC00000T
Privacy: id
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: uui,100rel,timer

v=0
o=- 1671713018 1 IN IP4 172.20.80.56
s=-
c=IN IP4 172.20.80.56
b=AS:64
t=0 0
a=avf:avc=n prio=n
a=csup:avf-v0
m=audio 2136 RTP/AVP 8 0 127
a=sendrecv
a=rtpmap:127 telephone-event/8000

12:02:25.023: SipDialog: event SEND_INVITE, t=102405, s=2, r=7, m=0000000024d5f0e8 port=5060
12:02:25.023: CID:CUUID>355466C1-3270-4CAD-8F28-2B7E02174511-86534@10.0.243.198:EAD6TQ8MCT5F91D1U5NQDO9QIC00000T:
12:02:25.023 SIPCONN(1234567): HandleSipDialogEvent(SEND_INVITE) - filtered
12:02:25.023 SIPCONN(1234567): sdp state SDP_STATE_NULL, event SDP_EVENT_OFFER_SENT
12:02:25.023 SIPCONN(1234567): new sdp state SDP_STATE_OFFER_SENT, event SDP_EVENT_OFFER_SENT
12:02:25.023 — CIFace::Request —
12:02:25.023: $-TLIB:CTI:Unknown:0:819

12:02:25.023: SipDialog: event CALLING_RESPROV, t=102405, s=2, r=5, m=0000000024d5f0e8 port=5060
12:02:25.023: CID:CUUID>355466C1-3270-4CAD-8F28-2B7E02174511-86534@10.0.243.198:EAD6TQ8MCT5F91D1U5NQDO9QIC00000T:
12:02:25.023 SIPCONN(1234567): HandleSipDialogEvent(CALLING_RESPROV)
12:02:25.023 SIPCONN(1234567): Capabilities 61013f
12:02:25.023 SIPCONN(1234567): reliable=0
12:02:25.023 SIPCONN(1234567): store remote content, canBeOffer 1
12:02:25.023 SIPCONN(1234567): store remote content - trying ignored
12:02:25.023 SIPCONN(1234567): Trying Timer for 32000 mlsec started…
12:02:25.023: $-NET:SIP::0:38

12:02:25.023: $+NET:SIP::0:0
12:02:25.023: SIPTR: Received [0,UDP] 542 bytes from 10.0.100.19:5060 <<<<<
SIP/2.0 500 Server Internal Error (Cannot determine realm)
Call-ID: 355466C1-3270-4CAD-8F28-2B7E02174511-86534@10.0.243.198
CSeq: 1 INVITE
From: “Anonymous” <sip:[email removed]>;tag=DC0096FE-ED23-4512-A58E-C23DBBEEC541-86575
To: sip:3199999@10.0.243.198:5060;tag=2761704973578306_local.1650475683567_27343495_27391302
Via: SIP/2.0/UDP 10.0.243.198:5060;branch=z9hG4bKA2A93EAE-1DBD-4D31-A0B6-45D2D5CA1A98-86
Av-Global-Session-ID: f050e000-8a8c-11ed-8247-005056a1af0c
Server: AVAYA-SM-8.1.3.4.813401
Content-Length: 0

12:02:25.023: Sending [0,UDP] 509 bytes to 10.0.100.19:5060 >>>>>
ACK sip:1234567@10.0.100.19:5060 SIP/2.0
Via: SIP/2.0/UDP 10.0.243.198:5060;branch=z9hG4bKA2A93EAE-1DBD-4D31-A0B6-45D2D5CA1A98-86
From: “Anonymous” <sip:[email removed]>;tag=DC0096FE-ED23-4512-A58E-C23DBBEEC541-86575
To: sip:3199999@10.0.243.198:5060;tag=2761704973578306_local.1650475683567_27343495_27391302
Call-ID: 355466C1-3270-4CAD-8F28-2B7E02174511-86534@10.0.243.198
CSeq: 1 ACK
Max-Forwards: 65
User-Agent: Avaya CM/R018x.01.0.890.0 AVAYA-SM-8.1.3.4.813401
Content-Length: 0

12:02:25.023: SipDialog: event CALLING_RESREJECT, t=102405, s=9, r=5, m=0000000024d5f0e8 port=5060
12:02:25.023: CID:CUUID>355466C1-3270-4CAD-8F28-2B7E02174511-86534@10.0.243.198:EAD6TQ8MCT5F91D1U5NQDO9QIC00000T:
12:02:25.023 SIPCONN(1234567): HandleSipDialogEvent(CALLING_RESREJECT)
12:02:25.023 SIPCONN(1234567): Trying Timer deleted…
12:02:25.023 SIPCONN(1234567): ConvertResponse: 500
12:02:25.023 SIPCONN(1234567): ConvertResponse: no conversion configured for 500
12:02:25.023 SIPCONN(1234567): Failed to obtain Media Server ID
12:02:25.023 SIPCONN(1234567): Failed to obtain Media Server ID
12:02:25.023: GetRtPartyId: call 16777245, party 16777410
12:02:25.023: GetRtPartyId: looking up party 16777409
12:02:25.023 SIPCONN(1234567): state e:4,p:0,s:6,c:8,rc:500,m:1
12:02:25.023 SIPPARTY(1234567): 16777410 verify update of party-connection state N-F
12:02:25.023 SIPPARTY(1234567): 16777410 update party-connection state N-F
12:02:25.023 SIPPARTY(1234567): ChangePartyState: new=6
12:02:25.023: SIPTS: ‘1234567’ state changed null->fail, cause 8
12:02:25.023 – thisCall by party
12:02:25.023 SetContext: for party 3199999.2428fd80-23eb8510:1
12:02:25.023 +++ CIFace::Event +++
+++ Pre-event +++
Type EventError
Devices: <3199999/3199999> <-/-> <-/->
Calls: 16777245/00970349dedfa01d/16777245.23eb8510/c:2/r:1 0/none
Parties: D3199999/3199999.2428fd80-23eb8510:1/l:2/r:1/Queued,RtRequest,Destination
none
none
Cause: Busy/3, Info: 231
Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
— Pre-event —
+++ Error +++
– thisCall by party
12:02:25.023 Trc 36002 Request rejected: error code 231(DN is busy)
@12:02:25.0230 [0] 8.1.104.58 send_to_client: message EventError
(DN is busy)
AttributeEventSequenceNumber 00000000000004e6
AttributeTimeinuSecs 23000
AttributeTimeinSecs 1672657345 (12:02:25)
AttributeExtensions [48] 00 02 00 00..
‘CUSTOMER_ID’ ‘Environment’
‘SWITCH’ ‘SIP_prod’
AttributeErrorCode 231
AttributeErrorMessage ‘DN is busy’
AttributeReferenceID 495
AttributeReason [14] 00 01 01 00..
‘RTR’ 109
AttributeRouteType 6 (RouteTypeDirect)
AttributeOtherDN ‘1234567’
AttributeConnID 00970349dedfa01d
AttributeThisDN ‘3199999’
AttributeClientID 5
12:02:25.023 Int 04545 Interaction message “EventError” sent to 1156 (“urs”)
12:02:25.023 Trc 04542 EventError sent to [1156] (00000005 urs 10.0.241.8:61546)
— Error —
+++ Post-event +++
Type EventError
Devices: <3199999/3199999> <-/-> <-/->
Calls: 16777245/00970349dedfa01d/16777245.23eb8510/c:2/r:1 0/none
Parties: D3199999/3199999.2428fd80-23eb8510:1/l:2/r:1/Queued,RtRequest,Destination
none
none
Cause: Busy/3, Info: 231
Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
— Post-event —
12:02:25.023 — CIFace::Event —
12:02:25.023 – thisCall by party
12:02:25.023: check call postponed until end of operation
12:02:25.023 SIPCONN(1234567): terminate dialog
12:02:25.023: SipDialog: set monitor 0000000000000000
12:02:25.023: SipDialog::Terminate(state=9,reason=0)
12:02:25.023 SIPCONN(1234567): state e:4,p:6,s:6,c:8,rc:500,m:1
12:02:25.023 SIPPARTY(1234567): 16777410 verify update of party-connection state F-F
12:02:25.023 SIPCONN(anonymous): CheckUpdateTransferStatus: no original dialog
12:02:25.023 SIPCONN(1234567): SIPCONN(0000000024d5f030,BD928RELK16D705QTHFAT93GAS00001N) -Tr(356,SipTransactionTransferCall)
12:02:25.023: Tr(356,SipTransactionTransferCall):failed
12:02:25.023: Sc(355):step 0, Tr(356,SipTransactionTransferCall) - failed
12:02:25.023: Tr(355,SipScenario):failed
12:02:25.023: SIPCM: transaction Tr(355,SipScenario) failed
12:02:25.023: GetOtherParty: not two way call - 3
12:02:25.023: PI-1: 00 S[IN]D[anonymous]C[*D[anonymous]]P[-]
12:02:25.023: PI-1: 00 S[QN]D[3199999]E[-]
12:02:25.023: GetOtherParty: not two way call - 3
12:02:25.023: PI: 01 S[FN]D[1234567]P[-] - can’t recover
12:02:25.023: SD: none
12:02:25.023 SIPCONN(1234567): CONNCHECK: dialog=0
12:02:25.023 SIPCONN(1234567): CONNCHECK: dialog=0
12:02:25.023 SIPCONN(1234567): set monitor 0000000024d5f030, 0000000000000000
12:02:25.023 SIPCONN(1234567): state e:1,p:6,s:0,c:0,rc:0,m:0
12:02:25.023 SIPCONN(1234567): DetachMediaPeer
12:02:25.023 SIPPARTY(1234567): ChangePartyState: new=0
12:02:25.023: SIPTS: ‘1234567’ state changed fail->null, cause 0
12:02:25.023 – setting cntrlDN=1234567 (for 2 parties)
12:02:25.023 – setting cntrlDN=1234567 (for 2 parties)
12:02:25.023 – setting cntrlDN=1234567 (for 2 parties)
12:02:25.023: duplicate check for routing failure
12:02:25.023: Adding OtherTrunkName(Trunk_SIP_Avaya1): done
12:02:25.023 ClearContext: party 1234567.2428faf0-23eb8510:1
12:02:25.023 +++ CIFace::Event +++
+++ Pre-event +++
Type EventReleased
Devices: <1234567/1234567> <-/anonymous> <-/->
Calls: 16777245/00970349dedfa01d/16777245.23eb8510/c:2/r:1 0/none
Parties: D1234567/1234567.2428faf0-23eb8510:1/l:2/r:0/Null,Destination
Xanonymous/anonymous.2428f5d0-23eb8510:1/l:1/r:0/Dialing,Origination
none
Cause: CallForwardBusy/7, Info: 0
Flags: divert=0 hook=1 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
— Pre-event —
+++ Released +++
– XAction: start 1234567.2428faf0-23eb8510:1
SetReleased: party 1234567.2428faf0-23eb8510:1, cause CallForwardBusy
– not connected
– XAction: commit 1234567.2428faf0-23eb8510:1
12:02:25.023: device on hook
— Released —
+++ Post-event +++
Type EventReleased
Devices: <1234567/1234567> <-/anonymous> <-/->
Calls: 16777245/00970349dedfa01d/16777245.23eb8510/c:2/r:1 0/none
Parties: D1234567/1234567.2428faf0-23eb8510:1/l:2/r:0/Released,Destination
Xanonymous/anonymous.2428f5d0-23eb8510:1/l:1/r:0/Dialing,Origination
none
Cause: CallForwardBusy/7, Info: 0
Flags: divert=0 hook=1 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
— Post-event —
12:02:25.023 — CIFace::Event —
12:02:25.023 – deleted aTmParty 2428faf0
12:02:25.023 – RemoveParty 1234567.2428faf0-23eb8510:1
12:02:25.023 – deleted party_info_tspp 25392e10
12:02:25.023: check call postponed until end of operation
12:02:25.023: Sc(355):step 0, No active transactions to verify for greeting
12:02:25.023: call will not be released alive: 2, null: 1, forkAlive: 0
12:02:25.023: 3pcc release, check call postponed until complete of current operation
12:02:25.023: SIPCM: delete party 1234567:16777410
12:02:25.023: SIPCALL(16777245): delete party ‘1234567’
12:02:25.023: GetPartyInfo party with partyId 16777410 not found
12:02:25.023: SipCallManager::OnTransactionFailure: Internal context, doesn’t notify
12:02:25.023: OnRequestFailed
12:02:25.023 – thisCall by party
12:02:25.023: call1 16777245 idle
12:02:25.023: SipDialog: event DESTROY, t=0, s=10, r=4, m=0000000000000000 port=5060
12:02:25.023: CID:CUUID>355466C1-3270-4CAD-8F28-2B7E02174511-86534@10.0.243.198:EAD6TQ8MCT5F91D1U5NQDO9QIC00000T:
12:02:25.023: DIALOG_TRANSPORT_ASSOCIATION[72] DELETED. TOTAL[0]
12:02:25.023: SipDialog[72]:<< Abort ALL <<
12:02:25.023: $-NET:SIP::0:664

12:02:25.132 Trc 04541 RequestUpdateUserData received from [1156] (00000005 urs 10.0.241.8:61546)
message RequestUpdateUserData
AttributeThisDN ‘3199999’
AttributeConnID 00970349dedfa01d
AttributeUserData [424] 00 13 00 00..
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Environment’
‘RTenantDBID’ ‘1’
‘RStrategyName’ ‘TestIRD’
‘RStrategyDBID’ ‘399’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
AttributeReferenceID 496
12:02:25.132 Int 04543 Interaction message “RequestUpdateUserData” received from 1156 (“urs”)
@12:02:25.1320 Call [00970349dedfa01d]: urid 00030097
@12:02:25.1320 [0] 8.1.104.58 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000000004e7
AttributeTimeinuSecs 132000
AttributeTimeinSecs 1672657345 (12:02:25)
AttributeReferenceID 496
AttributeThirdPartyDN ‘3199999’
AttributeThisDNRole 2
AttributeThisDN ‘3199999’
AttributeANI ‘anonymous’
AttributeDNIS ‘3199999’
AttributeUserData [520] 00 17 03 00..
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Environment’
‘RTenantDBID’ ‘1’
‘RStrategyName’ ‘TestIRD’
‘RStrategyDBID’ ‘399’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
AttributeCallUUID ‘EAD6TQ8MCT5F91D1U5NQDO9QIC00000T’
AttributeConnID 00970349dedfa01d
AttributeCallID 16777245
AttributePropagatedCallType 2
AttributeCallType 2
12:02:25.132 Int 04544 Interaction message “EventAttachedDataChanged” generated
12:02:25.132 Trc 04542 EventAttachedDataChanged sent to [1156] (00000005 urs 10.0.241.8:61546)
12:02:25.132 Trc 04542 EventAttachedDataChanged sent to [848] (00000003 stat_server_routage 10.0.241.8:61545)
@12:02:25.1320 [ISCC] Updated call:
i c:00970349dedfa01d,00000000243633c0 @ m:0000000000000000,0000000000000000 p:2 i:0100001d nw:0000000000000000 t:2
p:0000000000000000,0000000025392510 @ c:00970349dedfa01d,00000000243633c0 r:1 ----- n:anonymous:
p:0000000000000000,0000000025391c10 @ c:00970349dedfa01d,00000000243633c0 r:2 ----- n:3199999:
@12:02:25.1320 [ISCC] UserData propagation has been started
@12:02:25.1320 [ISCC] UserData propagation has been finished
12:02:25.132 – call_info::committed changed
@12:02:25.1320 [0] 8.1.104.58 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 00000000000004e8
AttributeTimeStamp 63b2b9c1000203a0
AttributeConnID 00970349dedfa01d
AttributeCallUUID ‘EAD6TQ8MCT5F91D1U5NQDO9QIC00000T’
AttributeCtrlParty ‘3199999’
AttributeUserData [520] 00 17 03 00..
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Environment’
‘RTenantDBID’ ‘1’
‘RStrategyName’ ‘TestIRD’
‘RStrategyDBID’ ‘399’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
AttributeDialedNumber ‘’
12:02:25.132 Int 04544 Interaction message “EventCallDataChanged” generated
12:02:25.132 Trc 04542 EventCallDataChanged sent to [1152] (00000004 ors 10.0.241.5:65303)
12:02:25.132 – created: CRequest@2273ea00 RequestUpdateUserData-urs[1156]/496
12:02:25.132: $+TLIB:CTI:Unknown:0:108533
12:02:25.132 – deleted: CRequest@2273ea00 RequestUpdateUserData-urs[1156]/496
12:02:25.132: $-TLIB:CTI:Unknown:0:8

12:02:25.132 Trc 04541 RequestUpdateUserData received from [1156] (00000005 urs 10.0.241.8:61546)
message RequestUpdateUserData
AttributeThisDN ‘3199999’
AttributeConnID 00970349dedfa01d
AttributeUserData [17] 00 01 01 00..
‘PegDEF’ 1
AttributeReferenceID 497
12:02:25.132 Int 04543 Interaction message “RequestUpdateUserData” received from 1156 (“urs”)
@12:02:25.1320 Call [00970349dedfa01d]: urid 00040097
@12:02:25.1320 [0] 8.1.104.58 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000000004e9
AttributeTimeinuSecs 132000
AttributeTimeinSecs 1672657345 (12:02:25)
AttributeReferenceID 497
AttributeThirdPartyDN ‘3199999’
AttributeThisDNRole 2
AttributeThisDN ‘3199999’
AttributeANI ‘anonymous’
AttributeDNIS ‘3199999’
AttributeUserData [535] 00 18 03 00..
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Environment’
‘RTenantDBID’ ‘1’
‘RStrategyName’ ‘TestIRD’
‘RStrategyDBID’ ‘399’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘PegDEF’ 1
AttributeCallUUID ‘EAD6TQ8MCT5F91D1U5NQDO9QIC00000T’
AttributeConnID 00970349dedfa01d
AttributeCallID 16777245
AttributePropagatedCallType 2
AttributeCallType 2
12:02:25.132 Int 04544 Interaction message “EventAttachedDataChanged” generated
12:02:25.132 Trc 04542 EventAttachedDataChanged sent to [1156] (00000005 urs 10.0.241.8:61546)
12:02:25.132 Trc 04542 EventAttachedDataChanged sent to [848] (00000003 stat_server_routage 10.0.241.8:61545)
@12:02:25.1320 [ISCC] Updated call:
i c:00970349dedfa01d,00000000243633c0 @ m:0000000000000000,0000000000000000 p:2 i:0100001d nw:0000000000000000 t:2
p:0000000000000000,0000000025392510 @ c:00970349dedfa01d,00000000243633c0 r:1 ----- n:anonymous:
p:0000000000000000,0000000025391c10 @ c:00970349dedfa01d,00000000243633c0 r:2 ----- n:3199999:
@12:02:25.1320 [ISCC] UserData propagation has been started
@12:02:25.1320 [ISCC] UserData propagation has been finished
12:02:25.132 – call_info::committed changed
@12:02:25.1320 [0] 8.1.104.58 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 00000000000004ea
AttributeTimeStamp 63b2b9c1000203a0
AttributeConnID 00970349dedfa01d
AttributeCallUUID ‘EAD6TQ8MCT5F91D1U5NQDO9QIC00000T’
AttributeCtrlParty ‘3199999’
AttributeUserData [535] 00 18 03 00..
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetAgSelDBID’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTargetPlSelDBID’ ‘’
‘RTenant’ ‘Environment’
‘RTenantDBID’ ‘1’
‘RStrategyName’ ‘TestIRD’
‘RStrategyDBID’ ‘399’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘PegDEF’ 1
12:02:25.132 Int 04544 Interaction message “EventCallDataChanged” generated
12:02:25.132 Trc 04542 EventCallDataChanged sent to [1152] (00000004 ors 10.0.241.5:65303)
12:02:25.132 – created: CRequest@2273d110 RequestUpdateUserData-urs[1156]/497
12:02:25.132: $+TLIB:CTI:Unknown:0:144
12:02:25.132 – deleted: CRequest@2273d110 RequestUpdateUserData-urs[1156]/497
12:02:25.132: $-TLIB:CTI:Unknown:0:3

12:02:25.132 Trc 04541 RequestRouteCall received from [1156] (00000005 urs 10.0.241.8:61546)
message RequestRouteCall
AttributeThisDN ‘3199999’
AttributeConnID 00970349dedfa01d
AttributeOtherDN ‘’
AttributeExtensions [48] 00 02 00 00..
‘CUSTOMER_ID’ ‘Environment’
‘SWITCH’ ‘SIP_prod’
AttributeRouteType 1 (RouteTypeDefault)
AttributeReason [14] 00 01 01 00..
‘RTR’ 109
AttributeReferenceID 498
12:02:25.132 Int 04543 Interaction message “RequestRouteCall” received from 1156 (“urs”)
@12:02:25.1320 [ISCC] destination_location substituted by local
@12:02:25.1320 [ISCC] destination_location substituted by local
12:02:25.132 – created: CRequest@2273e8d0 RequestRouteCall-urs[1156]/498
12:02:25.132: $+TLIB:CTI:Unknown:0:49
12:02:25.132 +++ CIFace::Request +++
– new invoke
12:02:25.132 Trc 36210 Client 5(urs): no destination DN in request
– thisCall by party
Parsed: RequestRouteCall
From: urs[1156]/498
Numbers: +<3199999> -
Calls: 23eb8510:1 none
Parties: 3199999.2428fd80-23eb8510:1
none
Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0

– validate
– state check: ok
CIFace: Sent CRequest@2273e8d0 RequestRouteCall-urs[1156]/498
– aTmCall 00970349dedfa01d SetCause: Distributed
FinishRequest CRequest@2273e8d0 RequestRouteCall-urs[1156]/498
IFace stats: q=0 s=0
– complete
– NAData ClRq removed
TNAEmulator::NotifyBackup()
12:02:25.132: RID:CUUID>498:EAD6TQ8MCT5F91D1U5NQDO9QIC00000T:
12:02:25.132: routing destination missing, no default-dn is specified
Response (415): for CRequest@2273e8d0 RequestRouteCall-urs[1156]/498
12:02:25.132 Trc 36210 Client 5(urs): no destination DN in request
– thisCall by party
12:02:25.132 Trc 36002 Request rejected: error code 415(Invalid Destination DN)
@12:02:25.1320 [0] 8.1.104.58 send_to_client: message EventError
(Invalid Destination DN)
AttributeEventSequenceNumber 00000000000004eb
AttributeTimeinuSecs 132000
AttributeTimeinSecs 1672657345 (12:02:25)
AttributeErrorCode 415
AttributeErrorMessage ‘Invalid Destination DN’
AttributeReferenceID 498
AttributeReason [14] 00 01 01 00..
‘RTR’ 109
AttributeRouteType 1 (RouteTypeDefault)
AttributeExtensions [48] 00 02 00 00..
‘CUSTOMER_ID’ ‘Environment’
‘SWITCH’ ‘SIP_prod’
AttributeOtherDN ‘’
AttributeConnID 00970349dedfa01d
AttributeThisDN ‘3199999’
AttributeClientID 5
12:02:25.132 Int 04545 Interaction message “EventError” sent to 1156 (“urs”)
12:02:25.132 Trc 04542 EventError sent to [1156] (00000005 urs 10.0.241.8:61546)
FinishRequest: second time for CRequest@2273e8d0 RequestRouteCall-urs[1156]/498
12:02:25.132 — CIFace::Request —
12:02:25.132 – deleted: CRequest@2273e8d0 RequestRouteCall-urs[1156]/498
12:02:25.132: $-TLIB:CTI:Unknown:0:110

12:02:35.015: ROUTE(3199999,partyId:16777409): timeout
12:02:35.015: ROUTE(3199999,00970349dedfa01d): default routing
12:02:35.858: $+NET:SIP::0:0
12:02:35.858: SIPS:LOGBLOCK:BEGIN:SIPMSG:[
12:02:35.858: SIPTR: Received [18916,TCP] 998 bytes from 10.0.100.19:19682 <<<<<
CANCEL sip:[email removed] SIP/2.0
Record-Route: sip:CASMSR1@10.0.100.19;transport=tcp;lr;av-asset-uid=7a08dc0e
Route: sip:10.0.243.198;transport=tcp;lr;phase=terminating;m-type=audio
CSeq: 1 CANCEL
Call-ID: f043511a8a8c41edbf9f05056a1f079
From: “Laurent CEA” <sip:[email removed]>;tag=f04350e88a8c41edbf9e05056a1f079
To: <sip:[email removed]>
Via: SIP/2.0/TCP 10.0.100.19;branch=z9hG4bK447796361848712-AP;ft=12
Via: SIP/2.0/TCP 127.0.0.2:15060;rport=35383;ibmsid=local.1650475683567_27343494_27391301;branch=z9hG4bK447796361848712
Via: SIP/2.0/TCP 127.0.0.2:15060;rport;ibmsid=local.1650475683567_27343493_27391300;branch=z9hG4bK316832230478823
Via: SIP/2.0/TCP 10.0.100.19:5067;branch=z9hG4bKf0435ae88a8c41edbfa005056a1f079-AP;ft=1677811;received=10.0.100.19;rport=25081
Via: SIP/2.0/TCP 10.0.100.40:5067;branch=z9hG4bKf0435ae88a8c41edbfa005056a1f079
Via: SIP/2.0/TCP 172.20.169.171;branch=z9hG4bKf0435ae88a8c41edbfa005056a1f079
Max-Forwards: 69
Content-Length: 0

12:02:35.858: SIPDLG[71]: register TRN[102407]
12:02:35.858: SipDialog: event CALLED_CANCELED, t=102407, s=3, r=5, m=0000000023d591a8 port=5060
12:02:35.858: CID:CUUID>f043511a8a8c41edbf9f05056a1f079:EAD6TQ8MCT5F91D1U5NQDO9QIC00000T:
12:02:35.858 SIPCONN(anonymous): HandleSipDialogEvent(CALLED_CANCELED)
12:02:35.858 SIPCONN(anonymous): concurrent transaction: c:102404, n:102407
12:02:35.858 SIPCONN(anonymous): 1pcc event CALLED_CANCELED
12:02:35.858 SIPCONN(anonymous): SendResponse(487,102404)
12:02:35.858: add party info ‘anonymous’ state 1.
12:02:35.858: Sending [18916,TCP] 1027 bytes to 10.0.100.19:19682 >>>>>
SIP/2.0 487 Request Terminated
Via: SIP/2.0/TCP 10.0.100.19;branch=z9hG4bK447796361848712-AP;ft=12;received=10.0.100.19
Via: SIP/2.0/TCP 127.0.0.2:15060;rport=35383;ibmsid=local.1650475683567_27343494_27391301;branch=z9hG4bK447796361848712
Via: SIP/2.0/TCP 127.0.0.2:15060;rport;ibmsid=local.1650475683567_27343493_27391300;branch=z9hG4bK316832230478823
Via: SIP/2.0/TCP 10.0.100.19:5067;branch=z9hG4bKf0435ae88a8c41edbfa005056a1f079-AP;ft=1677811;received=10.0.100.19;rport=25081
Via: SIP/2.0/TCP 10.0.100.40:5067;branch=z9hG4bKf0435ae88a8c41edbfa005056a1f079
Via: SIP/2.0/TCP 172.20.169.171;branch=z9hG4bKf0435ae88a8c41edbfa005056a1f079
From: “Laurent CEA” <sip:[email removed]>;tag=f04350e88a8c41edbf9e05056a1f079
To: <sip:[email removed]>;tag=DC0096FE-ED23-4512-A58E-C23DBBEEC541-86574
Call-ID: f043511a8a8c41edbf9f05056a1f079
CSeq: 1 INVITE
X-Genesys-CallUUID: EAD6TQ8MCT5F91D1U5NQDO9QIC00000T
Allow: INVITE, ACK, PRACK, CANCEL, BYE, REFER, INFO, UPDATE, MESSAGE, NOTIFY, OPTIONS
Content-Length: 0

12:02:35.858: SipDialog: event CANCELED_SEND_RESREJECT, t=102404, s=4, r=8, m=0000000023d591a8 port=5060
12:02:35.858: CID:CUUID>f043511a8a8c41edbf9f05056a1f079:EAD6TQ8MCT5F91D1U5NQDO9QIC00000T:
12:02:35.858 SIPCONN(anonymous): HandleSipDialogEvent(CANCELED_SEND_RESREJECT) - filtered
12:02:35.858 SIPCONN(anonymous): SendResponse(200,102407)
12:02:35.858: add party info ‘anonymous’ state 1.
12:02:35.858: Sending [18916,TCP] 1116 bytes to 10.0.100.19:19682 >>>>>
SIP/2.0 200 OK
Record-Route: sip:CASMSR1@10.0.100.19;transport=tcp;lr;av-asset-uid=7a08dc0e
CSeq: 1 CANCEL
Call-ID: f043511a8a8c41edbf9f05056a1f079
From: “Laurent CEA” <sip:[email removed]>;tag=f04350e88a8c41edbf9e05056a1f079
To: <sip:[email removed]>;tag=DC0096FE-ED23-4512-A58E-C23DBBEEC541-86574
Via: SIP/2.0/TCP 10.0.100.19;branch=z9hG4bK447796361848712-AP;ft=12;received=10.0.100.19
Via: SIP/2.0/TCP 127.0.0.2:15060;rport=35383;ibmsid=local.1650475683567_27343494_27391301;branch=z9hG4bK447796361848712
Via: SIP/2.0/TCP 127.0.0.2:15060;rport;ibmsid=local.1650475683567_27343493_27391300;branch=z9hG4bK316832230478823
Via: SIP/2.0/TCP 10.0.100.19:5067;branch=z9hG4bKf0435ae88a8c41edbfa005056a1f079-AP;ft=1677811;received=10.0.100.19;rport=25081
Via: SIP/2.0/TCP 10.0.100.40:5067;branch=z9hG4bKf0435ae88a8c41edbfa005056a1f079
Via: SIP/2.0/TCP 172.20.169.171;branch=z9hG4bKf0435ae88a8c41edbfa005056a1f079
X-Genesys-CallUUID: EAD6TQ8MCT5F91D1U5NQDO9QIC00000T
Allow: INVITE, ACK, PRACK, CANCEL, BYE, REFER, INFO, UPDATE, MESSAGE, NOTIFY, OPTIONS
Supported: uui,replaces
Content-Length: 0

12:02:35.858: SipDialog: event CANCELED_SEND_CANCEL_RES, t=102407, s=9, r=8, m=0000000023d591a8 port=5060
12:02:35.858: CID:CUUID>f043511a8a8c41edbf9f05056a1f079:EAD6TQ8MCT5F91D1U5NQDO9QIC00000T:
12:02:35.858 SIPCONN(anonymous): HandleSipDialogEvent(CANCELED_SEND_CANCEL_RES) - filtered
12:02:35.858 SIPCONN(anonymous): CONNCHECK: dialog=9
12:02:35.858 SIPCONN(anonymous): set monitor 0000000023d590f0, 0000000000000000
12:02:35.858 SIPCONN(anonymous): state e:1,p:1,s:0,c:8,rc:0,m:0
12:02:35.858: SipDialog: ClearCall(phone=0,state=9, reject[set:0;conf:603])
12:02:35.858: SipDialog::Terminate(state=9,reason=0)
12:02:35.858: SipDialog: set monitor 0000000000000000
12:02:35.858 SIPCONN(anonymous): DetachMediaPeer
12:02:35.858 SIPPARTY(anonymous): ChangePartyState: new=0
12:02:35.858: SIPTS: ‘anonymous’ state changed initiated->null, cause 8
12:02:35.858 – setting cntrlDN=anonymous (for 1 parties)
12:02:35.858 – setting cntrlDN=anonymous (for 1 parties)
12:02:35.858: SIPTS: external party released
12:02:35.858 ClearContext: party anonymous.2428f5d0-23eb8510:1
12:02:35.858 +++ CIFace::Event +++
+++ Pre-event +++
Type EventReleased
Devices: <-/anonymous> <3199999/3199999> <-/->
Calls: 16777245/00970349dedfa01d/16777245.23eb8510/c:2/r:1 0/none
Parties: Xanonymous/anonymous.2428f5d0-23eb8510:1/l:1/r:0/Dialing,Origination
D3199999/3199999.2428fd80-23eb8510:1/l:2/r:1/Queued,RtRequest,Destination
none
Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=1
— Pre-event —
+++ Released +++
– XAction: start anonymous.2428f5d0-23eb8510:1
SetReleased: party anonymous.2428f5d0-23eb8510:1, cause Null
– party_info anonymous.25392510 state change: from <Connected,Dialing> to
– G7 release
– TellReleased
– XAction: commit anonymous.2428f5d0-23eb8510:1
@12:02:35.8580 [ISCC] Party removed [ddp view]:
@ c:00970349dedfa01d,00000000243633c0 @ m:0000000000000000,0000000000000000,0000000000000000 p:2 i:0100001d nw:00000000:0000000000000000 t:2
- p:0000000025392510 @ c:00970349dedfa01d,00000000243633c0 r:1 t:1 s:0 n:anonymous
p:0000000025391c10 @ c:00970349dedfa01d,00000000243633c0 r:2 t:0 s:809 n:3199999
@12:02:35.8580 [ISCC] Party removed:
@ c:00970349dedfa01d,00000000243633c0 @ m:0000000000000000,0000000000000000 p:2 i:0100001d nw:0000000000000000 t:2
- p:0000000000000000,0000000025392510 @ c:00970349dedfa01d,00000000243633c0 r:1 ----- n:anonymous:
p:0000000000000000,0000000025391c10 @ c:00970349dedfa01d,00000000243633c0 r:2 ----- n:3199999:
@12:02:35.8580 [ISCC] Party object is removed: p:0000000000000000,0000000000000000 n:anonymous:
@12:02:35.8580 [0] 8.1.104.58 distribute call/party event: message EventCallPartyDeleted
AttributeEventSequenceNumber 00000000000004ec
AttributeTimeStamp 63b2b9cb000d1790
AttributeConnID 00970349dedfa01d
AttributeCallUUID ‘EAD6TQ8MCT5F91D1U5NQDO9QIC00000T’
AttributePartyUUID ‘HSSNFC8II57HVBTAD3FCUJ7HE8000088’
AttributeCtrlParty ‘anonymous’
12:02:35.858 Int 04544 Interaction message “EventCallPartyDeleted” generated
12:02:35.858 Trc 04542 EventCallPartyDeleted sent to [1152] (00000004 ors 10.0.241.5:65303)
— Released —
+++ Post-event +++
Type EventReleased
Devices: <-/anonymous> <3199999/3199999> <-/->
Calls: 16777245/00970349dedfa01d/16777245.23eb8510/c:1/r:1 0/none
Parties: Xanonymous/anonymous.2428f5d0-23eb8510:1/l:1/r:0/Released,Origination
D3199999/3199999.2428fd80-23eb8510:1/l:2/r:1/Queued,RtRequest,Destination
none
Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=1
— Post-event —
12:02:35.858 — CIFace::Event —
12:02:35.858: PI: 01 S[NI]D[anonymous]E[L-]MO[!] - should be deleted
12:02:35.858: check linked party
12:02:35.858: SIPCM: delete party anonymous:16777408
12:02:35.858: SIPCALL(16777245): delete party ‘anonymous’
12:02:35.858: PI-1: 00 S[QN]D[3199999]E[-]
12:02:35.858: Check call state: no active[0] out of 1
12:02:35.858: ERROR: 10000002, party.GetEndPoint(endPoint), SipCallManagerScenarios.cpp,1752
12:02:35.858 SIPPARTY(3199999): ChangePartyState: new=0
12:02:35.858: SIPTS: ‘3199999’ state changed queued->null, cause 0
12:02:35.858: routing dialog ‘16777409’ terminated
12:02:35.858: Adding OtherTrunkName(Trunk_SIP_Avaya1): done
12:02:35.858 ClearContext: party 3199999.2428fd80-23eb8510:1
12:02:35.858 +++ CIFace::Event +++
+++ Pre-event +++
Type EventReleased
Devices: <3199999/3199999> <-/anonymous> <-/->
Calls: 16777245/00970349dedfa01d/16777245.23eb8510/c:1/r:1 0/none
Parties: D3199999/3199999.2428fd80-23eb8510:1/l:2/r:1/Queued,RtRequest,Destination
Xanonymous/anonymous.2428f5d0-23eb8510:1/l:1/r:0/Released,Origination
none
Flags: divert=0 hook=1 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
— Pre-event —
+++ Released +++
– XAction: start 3199999.2428fd80-23eb8510:1
SetReleased: party 3199999.2428fd80-23eb8510:1, cause Null
– party_info 3199999.25391c10 state change: from <Queued,Routing> to <Null,Routing>
@12:02:35.8580 [0] 8.1.104.58 distribute_event: message EventAbandoned
AttributeEventSequenceNumber 00000000000004ed
AttributeTimeinuSecs 858000
AttributeTimeinSecs 1672657355 (12:02:35)
AttributeExtensions [58] 00 02 00 00..
‘OtherTrunkName’ ‘Trunk_SIP_Avaya1’
‘BusinessCall’ 1
AttributeOtherDNRole 1
AttributeOtherDN ‘anonymous’
AttributePartyUUID ‘HSSNFC8II57HVBTAD3FCUJ7HE8000089’
AttributeThisQueue ‘3199999’
AttributeThisDNRole 2
AttributeThisDN ‘3199999’
AttributeANI ‘anonymous’
AttributeDNIS ‘3199999’
AttributeUserData [535] 00 18 03 00..
‘RRequestedSkills’(list)
‘CustomerSegment’ ‘default’
'ServiceType

1 Like
4

Well you have a 500 error from Avaya. Ask them what is wrong with your realm. Maybe you need to authorize it into Avaya side

Enviado de meu SM-N9600 usando o Tapatalk

5

Hi, after many troubleshooting with the Avaya experts, we came to the conclusion that the protocol was the problem. For incoming call from Avaya to Genesys, I assume Genesys could support and reply with both TCP in UDP. But to communicate to Avaya, Avaya needed to be set to the same protocol with Genesys (UDP is default of course in Genesys so they changed it on their side to UDP too and the call from WDE could be dialled). Also, the Trunk Group DN that was created to match the VDN number I wanted to dial was not necessary, it is handled by routing rules or dial plan on Avaya side. Thanks and hope this will serve.