genesys service start error

Voice & Telephony
1

has anyone encountered this error:

C:\GCTI\StatServer_PHP24F>statserv.exe service statserver_service host cme_php

port 2020 app “StatServer_CCP_PHP” l “7260@cme_php”

service_startup Changing working folder to C:\GCTI\StatServer_PHP24F\

Trying to start Service Control Dispatcher…FAILED

Cannot start Service Control Manager, error code = 1063

Trying to stop the service…DONE

DONE

2

Ensure that you have the JAVA_HOME path set, and that it does not have a space ie. "Program Files" . Also, use the startup.bat file in the gdesktop directory, as it will start it as a service (not the .exe).

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3

Don’t you need minus signs to show the keys -

C:\GCTI\StatServer_PHP24F>statserv.exe -service statserver_service -host cme_php -port 2020 -app “StatServer_CCP_PHP” -l “7260@cme_php”

4

…And I think there should there be a backslash (not an arrow to show the executable location…?

C:\GCTI\StatServer_PHP24F\statserv.exe

instead of:

C:\GCTI\StatServer_PHP24F>statserv.exe

Making it;

C:\GCTI\StatServer_PHP24F\statserv.exe -service statserver_service -host cme_php -port 2020 -app “StatServer_CCP_PHP” -l “7260@cme_php”

5

This is usually a JAVA_HOME environment variable issue. Verify both the environment variable and you Java directory to ensure they are in sync.

From the command prompt run> set

to see the variable settings or run> echo %JAVA_HOME%

to update without restarting run> set JAVA_HOME =

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6

Another thing to check here is the version of Java, I have had this issue when incompatible versions are being used.

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7

Which version of Java is incompatible can you please specify and post those versions which you have encountered problem with.

8

1.6 for Genesys 7.6-8.1

I have had issues with later version of 1.6, but have found earlier versions (ie _17) have been successful

1 Like