We’re trying to set up a CI/CD pipeline to provision Genesys Cloud resources via the Python SDK, but the standard OAuth2 token flow is causing issues. The tokens expire every 3600 seconds, and our build jobs sometimes take longer than that, leading to mid-execution failures. We’ve looked into using the client_credentials grant type, but the docs are vague on how to handle the refresh token in a non-interactive environment like GitHub Actions.
Here’s the current setup:
from genesyscloud.auth import get_authenticator_client
auth_client = get_authenticator_client(client_id='our_client_id', client_secret='our_secret')
token = auth_client.create_access_token_grant()
# Later in the script...
api_instance = genesyscloud_routing_api.Api(configuration=api_client)
try:
api_instance.post_routing_queues(...)
except Exception as e:
print(f"Error: {e}")
The problem is that create_access_token_grant() only returns a short-lived token. There’s no obvious method to request a refresh token or extend the session without user interaction. We’ve tried storing the initial token and reusing it, but that fails after an hour. Is there a way to generate a longer-lived token or automate the refresh process within the SDK? We can’t use the UI to generate a static API key for security reasons, so we need a programmatic solution. The pipeline is currently failing with a 401 Unauthorized error when the token expires. Any pointers on how to handle this gracefully? We’re not seeing a refresh_token in the response payload, which is odd. Maybe we’re missing a configuration step. The docs mention refresh_token for authorization_code grants, but that requires a user login, which doesn’t fit our use case. We need something that works headlessly.