Genesys Prefix

NICE CXone API & Integrations
1

Hi,

  1. We have lot of process working in the genesys 7.5 dialer. The each process have the different prefix. Can i restrict other prefix using the particular process.

  2. If agent loggedout before disposing the record, I have the voice file for the particular record. But we dont have the disposition report. how to i get the report for the particular record.

  3. Can i view the calling Tablename from CCPulse.

  4. How to pullout the agents breakup time.

Thanks in Advance

1 Like
2

Anybody answer my question plz…