Hey all,
So let me tell you now I am a complete newbie to Genesys and its confusing the hell out of me. I have been tasked with creating an SoW to upgrade from predictive to preview dialing and I just dont know where to start.
I was wondering if anyone of you would be so kind as to tell me what is required and the general work involved to upgrade from the above. I believe they are using 7.0(3) but not entirely sure.
Certainly appreciate any advice given.