In Genesys Outbound Dialing,
1.How can we start and stop voice recording in CPD server and Please let me know where the vox file will be saved
2. Significance of OBN server other than connecting to GVP
3. Impact of changing the voice file format
4. In Genesys Agent Desktop, is there any way to identify the calltype (inbound/outbound) -value of attached data for otbound call
Thanks in advance