Genesys & Java

Genecist · November 6, 2006, 9:53pm

What options does Genesys provide for doing a rich CTI implmentation from within a browser using a java applet?

What are the prescribed toolkits, sdk, etc.

Many thanks…

cavagnaro · November 7, 2006, 4:48am

There is a SDK which is included in the same CD with the ActiveX version. Never used but it does exists.

system · November 7, 2006, 7:37am

There is also the Interaction SDK /Agent Interaction Layer (AIL).

IDS

Genecist · November 7, 2006, 4:55pm

Perfect. Thanks.

Haldane · November 8, 2006, 10:36am

Genecist,
You could also look into the Genesys .NET server or GETS.

Genecist · November 8, 2006, 3:59pm

Haldane,

I’m to provide a CTI component to a vendor whose solution is a weblogic/java mix using browsers. I hate browser based interfaces…even with ajax and such, a browser is still a crippled user experience compared to a fat client.

Up until now, all my CTI solutions have invovled a .net C++ wrapper around t-lib used by .net windows forms clients.

system · November 14, 2006, 1:42am

Try with JTele, which is a very small piece of libraries in Java compared AIL