Genesys IVR Automate Testing

vijayp_genesys · February 5, 2020, 9:16pm

I have self service IVR and is there a way i can write scripts to automate my IVR testing

hsujdik · February 6, 2020, 1:02pm

We have used this one in the past: https://cyara.com/solutions/ivr-testing/
A little bit difficult to set up but works fine

vijayp_genesys · February 6, 2020, 3:35pm

I heard about cyara and is good but feel licensing cost is high. As a first step, i want to automate testing on IVR callflow

cavagnaro · February 6, 2020, 4:56pm

Well… That is not a simple task as many possibilities and result evaluations are the most important part exactly.
So, there are not many options actually.

Enviado de meu SM-N9600 usando o Tapatalk

cavagnaro · February 9, 2020, 7:28pm

There is the Genesys Workbench 9.0 that is just released. It has some automation tools for IVR, maybe can help you on what you need

hsujdik · February 10, 2020, 10:07am

Nice! I’ll give it a try too

vijayp_genesys · February 14, 2020, 2:46pm

Thank You, I will definitely try and post back the result

genesysguru · February 16, 2020, 5:48pm

Re: Workbench 9 - Yes, only take them 3 years to catch up with me!

http://genesysguru.com/blog/blog/2017/06/14/genesys-integration-on-the-wire-iotw/

https://docs.genesys.com/Documentation/ST/latest/WorkbenchUG/WorkbenchDiscoverConsole

Regards