Genesys Interaction Workspace - configuring wrap-up

Hello guys !

Someone know, how can be configred after call work (wrap-up) from Genesys Interaction Workspace (Genesys Desktop) options?

ex. after the agent releases the call taked with GIW , the state of the agent should be “after call work” for configured time (this configured time set into the Agent Desktop application)

Regards.

Wrap-up is configured on DN object level, not at IWS object. Please, read the doc before post topic

already done, but i still hope… : )

thanks anyway.