Genesys Installation wizard detected a severe error:

Administration
1

Hi, Friends,

I used installation wizard to deploy management layger components.
but when I tried to isntall primary SCS from the generated application installation package, there is always an error as follow:

Genesys Installation wizard detected a severe error:

Cannot receive information about SCS_Backupapplication from Configuration Server:
Error occured while querying Configuration Server for application with 109 Application DB ID parameter current Applicationwas not defined.
Application DB Id(109) was provided by Configuration Wizard.

The installation procedure will now teminate.

when I tried to install BACKUP scs, the error msg is similar, only difference is SCS_Backup changed into SCS.
I also tried primary msg srv, and backup msg srv, same error as for SCS.

thanks in advance.

Kevin

2

the following is GCTISetup.ini , may be helpful for troubleshooting.

[general]
host=demo1
port=2020
user=default
password=password
appname=default
apptype=19
SetupType=43
Version=8.0.300.03
[SCS]
dbid=108
host=demo1
installed=false
[SCS_Backup]
dbid=109
host=demo2
installed=false

1 Like
3

Nobody experienced this issue?

2 Likes
4

No, I never use it.

But, as the error mentions SCS_Backup when you try to install SCS and SCS when you try to install the backup, I would be thinking about the way you have got the backup configured in CME.

Maybe you need to break the link between primary and backup while you install them, or make sure that they are configured as primary/backup properly.

5

Have you deleted and re-created the backup SCS since you made the setup-package (It would explain it since the backup then has a new dbid)? What happens if you delete the config file (rename it) and run setup and manually enters the parameters?