Genesys Express with Nortel and Symposium

Voice & Telephony
1

Hi All,

I’m doing POC about Genesys Express 4.0 with Nortel (release 25.3) and Symposium (version 3) and having some problems as below :

  1. Every time when I restart TServer, VTO ports couldn’t answer call.

I must delete VTO ports in SwitchSymposium > DN , recreated DNs and added channels in Voice Treatment Server again.

  1. Some fields in the Agent Daily Report show NaN:NaN:NaN:NaN.

  2. I moved the agent to a new group via Configuration Manager but calls not route to the agent in new group,

I must restart URS then calls could be routed to the agent.

  1. I would implement handling ring
    oanswer but Symposium doesn’t support TRedirect. How to implement it?

Thanks a lot,

Sitto

2

Hi,

post the releases please;

1)are you sure TServer correctly registers VT ports on startup? I had this problem, fixed in:

VTO Release Number 7.1.001.03 [06/10/05] Hot FixTServer now correctly registers DNs of the type Voice Treatment Port on the switch. Previously, TServer did not register DNs of this type correctly. (ER# 4601625)

2)NaN is usually displayed when the stat defined in StatServer is not correct;

3)too few infos, investigate URS logs and repost :slight_smile:

3

Hi,

I changed to install Genesys Express 4.1, Some issues could be fixed. (1,2,3)

  1. How to do it?