Genesys CTI compatibility with SFDC

NICE CXone API & Integrations
1

Hi Friends,

Can anyone throw more light on the integration aspects of Genesys CTI with Sales Force CRM? I understand that there is no readymade GPlus adaptor available for Sales Force. If we need to build a connector on our own, what should be our approach and how difficult / easy is it?

Any pointers would be helpful and greatly appreciated!

Thanks,

2

You will need Genesys PSDK and develop your own integration on whatever you would need…
How hard? Depends on your skills and requirements

3

I believe there are companies who develop and sell SaleForce adapters, can’t think of the name at the moment but I found them via a google search.
I cannot tell you if they are any good as I haven’t used any.

4

I don’t think there’s an out-of-the-box GPlus adapter, however, I suggest you contact Genesys to investigate what their new product effectively does: http://www.genesyslab.com/cloudconnect/index.aspx.

Fra