Genesys Composer Branching Block

Architect & Flows
1

Hi I am new to composer and I am trying to build a simple java project using a branching block that consists when incoming to a route point
with a specific ANI the call will be routed to a specific Target (Agent1) and all other call will to another target (agent2).

For this purpose we created a branching block with condition: Condition1= system.ANI==‘86635533’

The issue we are facing that all calls are routed to agent 2 regardless of the ANI dialing the routing point.
Can someone explain if we are missing something or whether the syntax iswrong…

2

Check MCP logs…how in earth we can know your data and info available for the vxml take that decision

Enviado de meu E6633 usando Tapatalk

3

Syntax is correct.

  1. Check the target properties in composer workflow.
  2. Check the generated scxml file to ensure the Agent1 is selected in target. If not generate the workflow again.
  3. Final option, check the URS or ORS logs.
4

Please check if ANI attribute is enabled in SIP server options, i am not sure if by default its enabled for Internal or Inbound calls only.

5

The condition should be AppState.ANI