Trying to subscribe to conversation events via the Genesys Cloud Notification API WebSocket. I’m using the purecloud-platform-client SDK for Node.js. The connection succeeds, and I get routing:agent:available, but conversation:started never fires.
Here’s the subscription payload:
{"subscriptions": [{"event": "conversation:started", "filter": {"userId": "123"}}]}
Environment:
- Node.js 18
- SDK v134
- Testing with a single agent
Any idea why this specific event is dropped?