Trying to wire up a Slack notification for when a queue breaches its SLA target. I’ve created a webhook in Genesys Cloud targeting a simple Node.js endpoint that forwards to Slack.
The webhook fires, but the JSON payload doesn’t contain the queueId. Without that, I can’t look up the queue name to format the Slack message perly. Here’s the payload structure I’m getting:
{
"eventType": "queue.sla.breach",
"timestamp": "2023-10-27T14:30:00Z",
"data": {
"metric": "avgWaitTime",
"value": 120,
"threshold": 90
}
}
I’ve checked the webhook configuration in the Genesys UI and the event subscription seems correct. The endpoint is returning a 200 OK, so Genesys isn’t retrying or dropping it. I’ve also tried adding queueId to the custom data fields, but that just adds a static string, not the actual queue ID from the event context.
Is there a specific event type or configuration flag I need to enable to get the queueId included in the SLA breach payload? Or am I missing a field in the webhook definition JSON?