Need some help troubleshooting webhook delivery failures in our k6 load tests. We are simulating high-volume events and intentionally returning 500 Internal Server Error to validate our dead letter queue logic. The issue is that Genesys Cloud seems to retry excessively, flooding our mock endpoint. How do I programmatically configure the retry policy or backoff via the /api/v2/organization/webhooks endpoint? Currently, our res.status(500).send() triggers infinite retries. Want to push payloads to SQS instead.
Have you tried checking the deliveryConfig object in the webhook payload? The retry logic is fixed by Genesys Cloud and cannot be tuned via the API. You must handle rate limiting on your end.
{
"deliveryConfig": {
"type": "rest",
"url": "https://your-endpoint.com/webhook",
"headers": { "Content-Type": "application/json" }
}
}Check your 500 response headers. Genesys Cloud does not expose retry policy configuration in deliveryConfig. It uses an internal exponential backoff capped at 5 attempts over 24 hours. You cannot tune this via API.
{
"deliveryConfig": {
"type": "rest",
"url": "https://endpoint.com/hook",
"headers": {}
}
}
If you are flooding your DLQ, your mock server is likely accepting connections but failing validation later. Return 4xx for immediate failure. 5xx triggers the full retry cycle. Implement idempotency keys in your webhook handler to handle duplicate deliveries safely. The platform will not stop retrying until the max attempts are exhausted or success is returned.
Configuring the local mock server to handle the exponential backoff correctly resolved the flood.
services:
mock-gc:
environment:
- GC_RETRY_DELAY_MS=1000
- GC_MAX_RETRIES=5
This aligns the local environment with the fixed 24-hour retry cap mentioned earlier.
Make sure you verify the spec definition for Webhook in the OpenAPI schema before assuming tunability. The deliveryConfig lacks retry fields, confirming the fixed policy. Check the official documentation here: https://developer.genesys.cloud/apidocs/conversations/. The generator output reflects this constraint accurately.