Genesys Cloud webhook 500s filling up logs, need DLQ pattern

NICE CXone API & Integrations
1

Webhook target is throwing 500s on queue events. Retries are just stacking up and clogging the service logs. Need to push the failed payload to a dead letter queue immediately on error. Here’s the handler:

app.post('/webhook', (req, res) => {
 try {
 // process
 res.status(200).send();
 } catch (err) {
 // TODO: push to SQS DLQ
 res.status(500).send();
 }
});
  • Node.js 18
  • Express server
  • Genesys Cloud /api/v2/analytics/events/queue/summaries

How do I structure the DLQ push so it doesn’t block the response?