POST /api/v2/webhooks
Status: 500 Internal Server Error
We are sending interaction events to our internal WFM dashboard. The endpoint works locally but fails in production with 500 errors during peak hours. The Genesys webhook delivery fails and stops retrying after a few attempts. We need to implement a dead letter queue (DLQ) to capture these failed payloads.
Here is the current webhook config:
{
"name": "WFM Events",
"requestUrl": "https://internal-wfm.example.com/webhook",
"requestType": "POST",
"enabled": true,
"eventFilters": [
{
"type": "interaction",
"filter": "type:voice"
}
]
}
The error response is generic. We don’t see the full payload in the logs. How do we configure a secondary endpoint or use AWS EventBridge to catch these failures? We want to retry failed messages automatically. The current setup drops data, which messes up our adherence reports. Any code examples for handling this in Python or Node.js would be great. We are using the standard REST API for webhook management.