We are deploying GC in the Frankfurt region to satisfy GDPR data residency requirements.
Our DPO wants formal confirmation that ALL data - recordings, transcripts, user profiles, analytics - stays within the EU. Does the Frankfurt region guarantee no data leaves EU borders?
The Frankfurt region (mypurecloud.de) stores all customer interaction data in AWS eu-central-1.
Recordings, transcripts, analytics, and CDRs are stored exclusively in Frankfurt. However, some platform MANAGEMENT data (org metadata, license validation, feature flags) may transit through Genesys’s US-based management plane. Request the Genesys Data Processing Agreement for specifics.
We verified data residency by tracing API response headers.
# Verify data region for every API call
response = requests.get(f'{base_url}/api/v2/users/me', headers=auth)
region = response.headers.get('X-Amz-Region', 'Unknown')
assert region == 'eu-central-1', f'DATA RESIDENCY VIOLATION: {region}'
print(f'Data served from: {region} ✓')
Run this as a daily compliance check.
Under Schrems II, the management plane data transit through US systems may require supplementary measures.
Our legal team classified GC management plane data as ‘technical operational data’ (not customer PII) and determined it is exempt from Schrems II transfer restrictions. Document this classification in your DPIA for audit evidence.