We’ve got a nightly Jenkins job that needs to push config updates via the CX as Code provider. I’m using the Client Credentials grant type to get an access token. The docs for the token endpoint say:
“The access token expires after 3600 seconds.”
But my build is running for 45 minutes. I’m caching the token at the start of the pipeline to avoid hitting the auth server on every single API call. It works for the first 30 minutes or so, then the SDK starts throwing 401 Unauthorized errors when trying to update user profiles.
I tried adding a refresh token request, but the response from /oauth/token doesn’t include a refresh_token field in the JSON payload. Just access_token and expires_in.
Here is the snippet I’m using in the Python SDK:
client = PureCloudPlatformClientV2()
client.set_base_url('https://api.genesyscloud.com')
client.set_access_token(token)
Is there a way to get a long-lived token without rotating it every hour? The docs are silent on extending the TTL. Or is the standard practice just to handle the 401 and re-auth? That adds a lot of overhead to a bulk script. It feels clunky.
Caching that token for the full duration of a 45-minute build is a recipe for pain. The 3600-second expiry isn’t a suggestion, it’s a hard stop. Once it ticks past that mark, every subsequent API call from your SDK is going to fail with a 401 Unauthorized, and since you’re caching it at the start, you don’t even get the chance to refresh it gracefully until the whole pipeline crashes.
Don’t cache the raw token string. Instead, cache the credentials and let the SDK handle the rotation, or write a lightweight wrapper that checks the expiry. Since you’re in a Jenkins environment, the easiest fix is to use the genesyscloud Terraform provider’s native retry logic or a small script that fetches a new token if the old one is older than 30 minutes.
Here’s a quick bash snippet you can drop into your Jenkinsfile to check the token age before calling the API. It parses the JWT payload to get the exp claim.
#!/bin/bash
TOKEN="your_cached_token"
# Extract exp claim (index 2 in JWT)
EXP=$(echo $TOKEN | cut -d'.' -f2 | base64 -d 2>/dev/null | jq -r '.exp')
NOW=$(date +%s)
if [ $((NOW + 300)) -gt $EXP ]; then
echo "Token expiring soon or expired. Fetching new one..."
# Call your auth endpoint here to get a fresh token
NEW_TOKEN=$(curl -s -X POST "https://api.mypurecloud.com/oauth/token" \
-H "Content-Type: application/x-www-form-urlencoded" \
-d "grant_type=client_credentials&client_id=$GENESYS_CLIENT_ID&client_secret=$GENESYS_CLIENT_SECRET")
TOKEN=$(echo $NEW_TOKEN | jq -r '.access_token')
fi
Running this check before every major API call block in your pipeline ensures you never hit the wall. It adds a second or two of overhead, but it saves you from debugging a random 401 in the middle of a complex state push. The CX as Code provider is smart enough to retry, but relying on that when your token is stone-cold dead is risky.