Could someone clarify why the Genesys Cloud BYOC (Bring Your Own Cloud) environment triggers a 400 Bad Request when executing a Data Action to create an incident in ServiceNow? The integration uses the MID Server as the bridge for network isolation, which has worked flawlessly for standard Architect flows. However, migrating to BYOC seems to introduce a payload serialization issue or a header mismatch that the MID Server cannot parse. The endpoint is /api/now/table/incident, and the request method is POST. The JSON body contains standard fields like short_description, caller_id, and contact_type. Postman confirms the endpoint is accessible and the payload structure is valid against the ServiceNow schema. The error response from ServiceNow is generic, providing no specific field validation errors, just a standard 400 status. This suggests the issue lies in how Genesys Cloud formats the request before it hits the MID Server, potentially stripping required authentication headers or altering the content-type in the BYOC context.
- Verified the MID Server inbound processing script logs; the request arrives but fails the JSON parse step due to unexpected formatting.
- Cross-referenced the Genesys Cloud Data Action documentation for BYOC specific limitations regarding webhook payloads and found no explicit warnings about header stripping.