Genesys Cloud Architect: Calling Common Module from Inbound Flow

Architect & Flows
1

Building a Kotlin service to orchestrate Genesys Cloud Architect flows via the API. We want to call a shared Common Module from multiple inbound call flows to handle IVR logic. The documentation is sparse on triggering external flows programmatically.

Tried to execute the flow via the API but it requires a specific flow ID, not a module reference. Is there an endpoint to invoke a reusable module directly, or should we duplicate the logic in each inbound flow? Stuck on the API call structure.

1 Like
2

You can’t call a module directly via API. Modules are internal blocks, not endpoints. You’ll need to trigger the parent inbound flow instead.

{
 "flowId": "your-inbound-flow-id",
 "parameters": {
 "skipToModule": "true"
 }
}