Hey folks,
I’m running into a weird authentication issue with our Python automation script that pulls WEM adherence data. The script uses the genesyscloud_platformclient SDK to handle OAuth tokens automatically. It works fine for a while, but then suddenly starts throwing 401 Unauthorized errors even though the logs show a successful token refresh right before the failure.
Here is the relevant setup code:
from genesyscloud.auth import oauth_client
# Initialize client
client = oauth_client.AuthClient(
client_id=os.getenv('GENESYS_CLIENT_ID'),
client_secret=os.getenv('GENESYS_CLIENT_SECRET')
)
# This seems to work initially
client.login()
The error happens when I make a simple GET request to /api/v2/wfm/schedules/agents. The SDK logs show:
INFO:genesyscloud.auth.oauth_client:Token expired. Refreshing...
INFO:genesyscloud.auth.oauth_client:Token refreshed successfully.
WARNING:genesyscloud.rest.client:Request failed with status 401
I checked the token expiry in the response, and it looks valid for another hour. My local machine is in US/Central time, and I’ve synced my clock with pool.ntp.org. I thought maybe the Genesys servers are using a different time source, causing a clock skew issue where the server thinks the token is expired even though my client says it’s fresh.
Is there a way to force the SDK to use a specific timestamp or handle this skew? I tried adding ?force=true to the refresh call but that’s not a valid parameter. The script runs on a Windows server, not my laptop, so maybe the server’s clock is drifting? I don’t have admin access to change the NTP settings on the production server easily.
Any ideas on how to debug this? I can’t seem to find a setting in the SDK to adjust for clock skew manually.