I’m trying to pull agent utilization metrics specifically broken down by 30-minute intervals using the Genesys Cloud Analytics API. I need to see tHandle, tAcw, and tHold for each agent within those windows. The documentation for /api/v2/analytics/conversations/agents/query is vague on how to structure the groupBy array for time intervals combined with agent IDs. I’ve tried setting the interval to 1800 seconds (30 minutes) and including agentId in the groupBy, but the response either aggregates everything into a single bucket or throws a validation error saying the grouping is invalid.
Here’s the JSON payload I’m sending:
{
"dateFrom": "2023-10-01T00:00:00.000Z",
"dateTo": "2023-10-01T23:59:59.999Z",
"groupBy": ["agentId", "interval"],
"interval": 1800,
"metrics": ["tHandle", "tAcw", "tHold"],
"queryFilter": {
"type": "equal",
"field": "mediaType",
"value": "voice"
}
}
The API returns a 200 OK, but the data is useless. It groups by agent but ignores the time interval, giving me a single sum for the whole day per agent. I need the granularity. If I add “time” to the groupBy instead of relying on the interval parameter, it says “time” isn’t a valid group-by field for this endpoint. I’m stuck. I’ve checked the platform SDK examples, but they mostly show simple daily aggregates. Is there a specific field I need to use for time-based grouping? Or do I have to use a different endpoint like the conversation aggregates? I can’t find a clear example of 30-min buckets. The UI shows this data easily, so the backend must support it. Just don’t know how to ask for it via code.