Currently we are using DatasourceDBserver, StatServer 7.6 and I made some online reports directly on the databases (ETL, GCTI76,..).
I made them because I think its rather complicated in CCPulse to create complex historic reports.
Also, our users like using tools like MsAccess, Business Objects and such to integrate with other datasources.
Now I heard from a Genesys consultancy provider that in version 8 the database could well be a black box one.
Any of you had experience using direct access on these databases in version 8?