Thanks everyone, the issue was in PBX server and another team are fixed. I know the Genesys version I have very old but I don’t have any chance to change or update it. Thanks again for your help
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Hello Everyone,
I need your help again, after Telephony team fix the issue with reconfigure PBX server user able to log-in into CC Agent Tool without any issues and the status is reflect fine in CCPulse. But now we have another issue all outbound calls not tracked in CCPulse application. I checked the T-server log and found the following, Could you please check and help.
<< 1 ff 0a 00 20 02 fa ed 10 0a 00 36 0b 00 00 33 33 30 31 33 37 31 71 03 01 78 04 20 0e 3f 04 0c 20
s< 1 Not Ready Response
ReferenceID:7aed
This Device DN:Unknown,3301371
Result:Fail
Cause:200e
Origination TN:c20
!o (nrdy-resp) mlv:ncd 4:3
(process_not_ready_rsp) req:acw 5:3 rif 0000
(parse-ml-addr) msg 100a address 3301371apply -7
@14:49:39.7693 [0] 6.5.303.03 send_to_client: message EventError
(Set is in target state)
AttributeTimeinuSecs 769304
AttributeTimeinSecs 1433195379 (14:49:39)
AttributeReferenceID 7
AttributeThisDN ‘3301371’
AttributeErrorCode 186
Mon Jun 1 14:49:39 2015.769 Trace newphone1 TServer_65 GCTI-00-04542 Message EventError sent to 70 ( regular AgentApplication )
sent to 70 (13fe AgentApplication)
Mon Jun 1 14:49:41 2015.220 Trace newphone1 TServer_65 GCTI-00-04541 Message RequestAgentReady received from 70 ( regular AgentApplication )
@14:49:41.2203 [0] Received from 70 (13fe AgentApplication): message RequestAgentReady
AttributeThisQueue ‘8950’
AttributeThisDN ‘3301371’
AttributeAgentWorkMode 1
AttributeReferenceID 8
.C (dev-cli-han) cli:msg 13fe0041:10
.C (dev-cli-han) end flag:client 0:335413313
(rq_create) cli:msgid:dta:refid 335413313:10:549515960:31470
(dev-cli-han) rq_create: 20c80948
.C (process_client_rq)
@ 14:49:41.2205
1 ff 0a 00 15 02 7a ee 10 0b 00 36 0b 00 00 33 33 30 31 33 37 31
s> 1 Ready
ReferenceID:7aee
This Device DN:Unknown,3301371
@ 14:49:41.2320
<< 1 ff 0a 00 24 02 00 00 11 06 00 48 06 38 39 35 30 36 0b 00 1e 33 33 30 31 33 37 31 3f 04 0c 20 5f 05 0e 32 10
s< 1 Agent Ready Notification
ACD DN:8950
This Device DN:ACD Pos ID,3301371
Origination TN:c20
Enhanced Time Stamp:14:50:16
(set-acd-dn) pos:q [3301371]:[8950]
@ 14:49:41.3751
<< 1 ff 0a 00 1c 02 fa ee 10 0c 00 36 0b 00 00 33 33 30 31 33 37 31 71 03 00 3f 04 0c 20
s< 1 Ready Response
ReferenceID:7aee
This Device DN:Unknown,3301371
Result:Successful
Origination TN:c20
!o (rdy-resp) mlv 4
(parse-ml-addr) msg 100c address 3301371apply -7
.a (mlink_dtaddress_set_agent_status)dta:dn:ags:status 20c0f268:3301371:4:2
@14:49:41.3755 [0] 6.5.303.03 distribute_response: message EventAgentReady
AttributeTimeinuSecs 375570
AttributeTimeinSecs 1433195381 (14:49:41)
AttributeReferenceID 8
AttributeAgentID ‘8439’
AttributeThisQueue ‘8950’
AttributeThisDN ‘3301371’
Mon Jun 1 14:49:41 2015.375 Trace newphone1 TServer_65 GCTI-00-04542 Message EventAgentReady sent to 70 ( regular AgentApplication )
sent to 70 (13fe AgentApplication)
Mon Jun 1 14:49:41 2015.375 Trace newphone1 TServer_65 GCTI-00-04542 Message EventAgentReady sent to 14 ( regular OCServer )
sent to 14 (0004 OCServer)
Mon Jun 1 14:49:41 2015.375 Trace newphone1 TServer_65 GCTI-00-04542 Message EventAgentReady sent to 12 ( regular StatServer_cfg )
sent to 12 (0002 StatServer_cfg)
Mon Jun 1 14:49:41 2015.376 Trace newphone1 TServer_65 GCTI-00-04542 Message EventAgentReady sent to 13 ( regular StatServer_Report )
sent to 13 (0003 StatServer_Report)
@ 14:49:42.0714
Thanks for your help!
I know I’m late to the party but…
“You pick up the blue phone, the story ends. You wake up in your bed and believe whatever you want to believe. You use the red phone, you stay in wonderland, and we show you how deep the rabbit hole goes.”
Do you really want that?
Thanks for your help