Can anyone clarify the exact scope required for a long-lived API token in our Jenkins pipeline? We’re using the genesyscloud provider but hitting auth timeouts on every run.
Long-lived tokens are suitable for server-to-server applications where interactive login is not possible.
The token generated via genesyscloud auth create-long-lived-token seems to expire too quickly or lacks the admin:organization scope. Here’s the error we get during terraform plan:
Error: Requested operation could not be performed due to insufficient permissions.
Is there a specific role assignment we’re missing in the Terraform module?
Pretty sure the genesyscloud provider doesn’t actually use long-lived tokens for its internal auth flow. it relies on the client credentials grant via the service account you configured in the provider block. generating a long-lived token manually and injecting it is usually fighting the framework, not helping it.
you’re likely hitting timeouts because the token is either expired or lacks the specific scopes the provider needs to bootstrap its session cache. the provider expects a client_id and client_secret to fetch a fresh access token on every plan/apply cycle. if you’re passing a static token, it’s probably invalid by the time the terraform run starts.
switch to the service account pattern. create a service account in Genesys Cloud, generate a client secret, and pass those to the provider. here’s how that looks in HCL:
this way, the provider handles the OAuth2 flow internally. it gets a new access token with the correct scopes (admin:organization, analytics:report:read, etc.) automatically. no manual token rotation, no expiry issues.
if you absolutely must use a static token (which i wouldn’t recommend for CI/CD), ensure the service account has the admin:organization scope explicitly checked in the UI. but really, just let the provider do its job. the client credentials flow is built for this exact scenario.
also, check your network proxy settings if you’re behind a corporate firewall. sometimes the timeout isn’t auth related, it’s DNS resolution for the token endpoint failing silently. i’ve seen that a few times in Sao Paulo offices with strict egress rules.
try the provider block approach first. it’s cleaner and less prone to drift.
Have you tried passing the client credentials directly in the provider block instead? The provider handles the OAuth handshake internally, so long-lived tokens are usually unnecessary and prone to scope issues. Just ensure your service account has admin:organization and admin:users scopes.
Note: Check your CI secret rotation policy. Stale credentials cause those timeouts more often than the provider itself.