Trying to understand why my CI/CD pipeline fails when generating a long-lived API token for a Kafka Connect deployment.
I am using the Python SDK to call oauth_tokens_api.create_oauth_token(...), but I consistently get:
403 Forbidden: Insufficient permissions to create long-lived tokens.
The service account has admin:api-token scope as per Genesys Docs. Why is the SDK rejecting the request despite valid credentials?
This looks like a scope mismatch. The admin:api-token scope is insufficient for long-lived token generation via the API. You need admin:api-token:manage on the service account. Verify the OAuth client permissions in the Genesys Cloud admin portal.
{
"scopes": ["admin:api-token:manage", "admin:api-token:read"]
}TL;DR: Check your OAuth client scopes.
The suggestion above is correct. You need admin:api-token:manage on the service account. Here is the Pulumi config to verify:
const client = new genesyscloud.oauth2Client("ci-cd-client", {
name: "CI-CD Client",
scopes: ["admin:api-token:manage", "admin:api-token:read"],
grantTypes: ["client_credentials"]
});My usual workaround is to verifying that the service account not only has the correct OAuth scopes but also possesses the necessary role-level permissions to execute the token creation action, as scope alone does not guarantee API access in Genesys Cloud. While the previous suggestion to add admin:api-token:manage is technically accurate for the OAuth client definition, the underlying issue often stems from the service account’s role configuration lacking the api-token:manage privilege. In my experience with CI/CD pipelines, especially those integrating with Kafka Connect or Power BI data pipelines, the admin:api-token scope is read-only and will always result in a 403 Forbidden error when attempting to write new tokens. You must ensure the service account is assigned a custom role that includes the api-token:manage permission. Furthermore, when using the Python SDK, ensure you are authenticating with the correct client credentials before calling oauth_tokens_api.create_oauth_token. If you are using the client_credentials grant type, the token generation endpoint requires the caller to have explicit write permissions on the API token resource. Here is the corrected Python SDK implementation that includes proper error handling and scope verification:
from genesyscloud.auth import OAuthClientCredentials
from genesyscloud.rest import ApiException
# Initialize auth with client_credentials grant
auth = OAuthClientCredentials(client_id=CLIENT_ID, client_secret=CLIENT_SECRET)
# Ensure the service account has the 'api-token:manage' role permission
# The OAuth client must have 'admin:api-token:manage' scope
try:
api_instance = platformClient.OauthTokensApi()
token_body = platformClient.OAuthTokenCreateRequest(
name="ci-cd-kafka-token",
scopes=["analytics:report:read", "conversation:read"]
)
# This will fail 403 if the service account lacks the role permission
response = api_instance.post_oauth_tokens(body=token_body)
print(f"Token generated: {response.client_secret}")
except ApiException as e:
print(f"Exception when calling OauthTokensApi->post_oauth_tokens: {e}")
Always double-check the role assignments in the admin console, as this is the most common pitfall when transitioning from short-lived tokens to long-lived API tokens for automated reporting pipelines.
If you check the docs, they mention that role permissions are evaluated before OAuth scopes, so adding admin:api-token:manage is useless if the service account lacks the api-token:manage permission in its assigned role.