Quick question about the data retention settings in the compliance module. The system is rejecting the deletion of conversation recordings tagged with PII, returning a 403 Forbidden error despite the admin role having full permissions.
This occurs specifically when the flow attempts to purge data older than 24 months, which conflicts with our local GDPR requirements. The logs indicate a hardcoded override is preventing the action.
Is there a configuration parameter to bypass this restriction without modifying the core security policies?
The quickest way to solve this is to bypass the standard UI retention controls and handle the data lifecycle through the Platform API directly. The Architect flow’s compliance module often enforces stricter internal checks than the raw API, especially when dealing with PII-tagged media assets. When you hit a 403 on the deletion endpoint via flow, it is usually because the flow token lacks the specific conversation:delete scope or the organization’s data residency settings are locking the asset.
From an AppFoundry perspective, we typically architect a separate cleanup service that runs asynchronously. This service queries the conversation API for assets matching the retention criteria and then issues the deletion commands. This approach provides better error handling and logging than trying to force the deletion within the synchronous flow execution.
To implement this, follow these steps:
- Create a dedicated OAuth client with
conversation:delete and media:delete scopes. Ensure this client is registered in your AppFoundry application to avoid cross-org permission errors.
- Use the
GET /api/v2/conversations endpoint with a filter for startTime older than 24 months. Paginate through the results to capture all relevant conversation IDs.
- For each conversation, check the
media array. If a media item has type: "recording" and contains PII tags, issue a DELETE /api/v2/media/recordings/{mediaId} request.
- Implement exponential backoff for rate limiting. The Platform API has strict limits on bulk deletion operations, and hitting them will result in 429 errors that can stall your entire cleanup job.
- Log the deletion actions to an external audit trail. This is crucial for GDPR compliance, as you need to prove exactly what was deleted and when, which the native Genesys audit logs might not fully capture in the required format.
This method ensures that the deletion happens outside the flow’s transactional context, avoiding the hardcoded overrides mentioned in the logs.