Per our current agent engagement program, there’s a noticeable gap between the UI leaderboard and the data returned from /api/v2/gamification/contests/{contestId}/agents/scores. This discrepancy is affecting our weekly KPI reporting for the Tokyo business unit.
The API returns a 200 OK, but the score values lag behind the real-time dashboard. To mitigate this, we’ve tried refreshing the performance profile metrics, but it doesn’t resolve the sync issue.
This is causing frustration among high-performing agents who don’t see their rankings update promptly.