GAD Login error over TServer_Cisco 7.6

jmurguia · September 10, 2009, 3:32pm

This is my first time synchronizing a Genesys to Cisco Call Manager PBX. I can connect them using JVM and SOCKET connection mode and already I have the CTI-link up… but I had problems to get login an Agent on his GAD.

It appears:
Login Failed
Dn ‘voice (5506@Cisco_Switch)’ is out of service

…but in the TServer logs appear:
17:27:11.859 Std 20007 All 0 seat licenses are in use already, registration rejected
@17:27:11.8590 [0] 7.6.008.02 send_to_client: message EventError
(No More Licenses)

In spite of this error, I don’t have error logs within the FlexLM.log file.

In the Cisco 7.6 deployment guide refers to create same Extensions and Routing Points objects, and regarding the Agent Login isn’t necessary create a match object over the CiscoCM.

I created the extension 5506 over both platforms, plc_Cisco_5506 place and Agent01 user with 5516 agent login over CME.

There is some bad object configuration? Am I leaving out something? How’s right process to create and login an agent over Cisco and CME?

I tried to make the test changing the extension object type to ACD position over the CME, and I have the same mistake…

Thanks and best regards!!

jmurguia · September 10, 2009, 3:42pm

cavagnaro · September 10, 2009, 4:24pm

In the TServer have you configured the license section? Seems it is in zero value for sdn licenses…

jmurguia · September 10, 2009, 4:57pm

jmurguia · September 10, 2009, 6:25pm

jmurguia post:4:

jmurguia post:1:

I had an error, under CiscoCM I haven’t aggregated the ‘5506’ extension… but now that I made it, I’m still having troubles with login agent step. These are the logs…

TSERVER LOG:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

12:03:35.953 Trc 04541 Message ObjectInfoChanged received from 252 (CfgServer ‘’)
@12:03:35.9530 [TCONF] Main Switch’s [104] DN changed: DBID [109], number [5506]
@12:03:35.9530 [tout] Cfg Update for dn ‘5506’ (ext=(null))
tserv_dn_changed(5506)
@12:03:35.9530 [TCONF] Changed in
DN array
[109] dn = ‘5506’ type = N/A xtype = DN cfgtype = 1 reg-mode = 0x29 = +force +disabled <+>
-AP[141]-<-2560 @12:03:38.0310
-Ap[141]->-2560 @12:03:38.0310
-AP[106]-<-2548 @12:03:38.0460
-Ap[106]->-2548 @12:03:38.0460
12:03:39.578 Trc 04541 Message ObjectInfoChanged received from 252 (CfgServer ‘’)
@12:03:39.5780 [TCONF] Main Switch’s [104] DN changed: DBID [109], number [5506]
@12:03:39.5780 [tout] Cfg Update for dn ‘5506’ (ext=(null))
tserv_dn_changed(5506)
@12:03:39.5780 [TCONF] Changed in
DN array
[109] dn = ‘5506’ type = N/A xtype = DN cfgtype = 1 reg-mode = 0x28 = +disabled <+>
12:03:44.609 Trc 04541 Message ObjectInfoChanged received from 252 (CfgServer ‘’)
@12:03:44.6090 [TCONF] Main Switch’s [104] DN changed: DBID [109], number [5506]
@12:03:44.6090 [tout] Cfg Update for dn ‘5506’ (ext=(null))
tserv_dn_changed(5506)
@12:03:44.6090 [TCONF] Changed in
DN array
[109] dn = ‘5506’ type = N/A xtype = DN cfgtype = 1 reg-mode = 0x21 = +force <+>
12:03:44.609 Trc 04541 RequestRegisterAddress received from [2572] (00000005 GAD_lb 10.133.39.34:4343)
message RequestRegisterAddress
AttributeReferenceID 12
AttributeThisDN ‘5506’
AttributeAddressType 1 (DN)
AttributeRegisterMode 0
AttributeControlMode 0
12:03:44.609 Trc 20006 Number of seat licenses in use 1 out of 223 available
(tservice_proc) ControlMode set to 1 for 5506
@12:03:44.6090 [gctmi] Distributing request RequestRegisterAddress
@12:03:44.6090 [tsgctm] Address [5506,tDN,sOOS] reqRegisterAddress
@12:03:44.6090 [gctmi] request RequestRegisterAddress removed from reqMgr
@12:03:44.6090 [0] 7.6.008.02 send_to_client: message EventRegistered
AttributeEventSequenceNumber 000000000000001c
AttributeCustomerID ‘Resources’
AttributeTimeinuSecs 609000
AttributeTimeinSecs 1252602224 (12:03:44)
AttributeExtensions [66] 00 03 01 00..
‘AgentStatus’ -1
‘AgentStatusTimestamp’ 0
‘status’ 128
AttributeAddressType 1 (DN)
AttributeThisDN ‘5506’
AttributeReferenceID 12
12:03:44.609 Trc 04542 EventRegistered sent to [2572] (00000005 GAD_lb 10.133.39.34:4343)

GAD LOG:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

10 09 12:03:34:093 [ttp-8080-Processor23] WARN GD.AgentMedia open aborted : all channels are logged out (Agent01,(Place) Id: plc_Cisco_5506, Dns: {5506@Cisco_Switch=(AbstractDn) Id: 5506@Cisco_Switch, Status: out of service, Interactions: , Registered: false, InService: false (Dn), Busy: false, Place: plc_Cisco_5506, Agent: null}, AllDns: [5506@Cisco_Switch], Interactions: , Agent: null) [realtimeSession /getEvents/6/, place plc_Cisco_5506, person Agent01]

10 09 12:03:34:093 [ttp-8080-Processor23] INFO GD.FeatureController Check in license

10 09 12:03:34:093 [ttp-8080-Processor23] WARN GD.PlaceManager PlaceItem:freePlace Dn ‘5506@Cisco_Switch’ is always activated on place plc_Cisco_5506

Rene · September 10, 2009, 6:30pm

Hi,

There is information in GAD log that status of DN 5506 is “out of service”. It could mean that T-Server is unable to monitor the extension (DN). Please check the extension 5506 has been associated with user used by T-Server to connect to CallManager. Without that association T-Server won’t be able to monitor the extension.

R.

jmurguia · September 14, 2009, 6:23pm