Framework 6.5 upgrade problem

system · January 1, 1970, 12:00am

I upgraded our 5.1 framework to 6.5. I am having a major problem. Tserver, Statserver, and URServer failed to respond after some times (some times one or 2 days after), I think they go to sleep mode. In this case I am unable to kill these process. Only I have to reboot the server.

Does anyone know why? or has anyone had this problem? I am using Sun OS2.6 this has 1G Memory and using Oracel8.1.7 database for CME.

Thanks.

system · January 1, 1970, 12:00am

What version of TServer and Config server are you using?

My first guess would be Sun 2.6 and Oracle 8.1.7 I thought Oracle 8i was supported on Sun 2.8 and above. Also, what do you mean they go into “sleep mode”? What does the log say?

Can you please post the log when TServer switches to “sleep mode” and also the log when TServer is IN “sleep mode”?

system · January 1, 1970, 12:00am

Configuration Server. Version 6.5.000.16

TServer for Avaya DEFINITY ECS (MV), Version: 6.5.306.01 Compiled: Dec 11 2002 14:18:13

When apps go to sleep mode means: I see the processes are running. But when I try to place a call, these servers do not respond, in this case I think they go to sleep state. I had to kill them to restart, but I couldn’t kill them

Here is the part of the tserver log file before it failed to respond.

PARTIES:

Call_info: call_id 277, conn_id 01e800fa6bf87030

7139(int), role 1, state OH+(OffHook), id=1, Created:1051562688

** link[1] ** 16:44:48.9203

08 02 80 24 62 96 1C 2B 91 A1 28 02 01 02 02 01 95 40 20 0C 05 80 37 31 33 39 10 02 01 15 6C 05 80 37 31 33 39 70 05 80 38 37 36 39 96 44 01 81 47 01 9D

=== parsed message ===

prot_discr = 8

CRV = 8024

MsgType = 98 (FACILITY)

Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A1(INVOKE)

invoke_id tag: 02, value = 2

operation tag: 02, value = 149(EventReport)

params = q931_tag = 40

list =

Connected_Number: type_plan = 0(unknown) address = 7139

Call_Id: call_id = 277

Calling_Party_Number: type_plan = 0(unknown) address = 7139

Called_Party_Number: type_plan = 0(unknown) address = 8769

Party_Id: party_id = 1

Specific_Event: value = 29(Originated)

@16:44:48.9211 [0] 6.5.306.01 distribute_event: message EventDialing

AttributeTimeinuSecs	921120

AttributeTimeinSecs	1051562688 (16:44:48)

AttributeOtherDNRole	2

AttributeOtherDN	'8769'

AttributeThisDNRole	1

AttributeThisDN	'7139'

AttributeDNIS	'8769'

AttributeConnID	01e800fa6bf87030

AttributeCallID	277

AttributeCallType	0

sent to 10 (0002 StatServer65)

PARTIES:

Call_info: call_id 277, conn_id 01e800fa6bf87030

7139(int), role 1, state OH+(Dialing), id=1, Created:1051562688

** link[1] ** 16:44:48.9408

08 02 80 5B 62 96 1C 18 91 A2 15 02 01 93 30 10 02 01 B6 40 0B 0C 05 80 37 31 33 39 96 44 01 81

=== parsed message ===

prot_discr = 8

CRV = 805b

MsgType = 98 (FACILITY)

Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A2(RETURN_RESULT)

invoke_id tag: 02, value = 147

sequence = sequence_tag = 30

operation tag: 02, value = 182(TP_TakeControl)

params = q931_tag = 40

list =

Connected_Number: type_plan = 0(unknown) address = 7139

Party_Id: party_id = 1

PARTIES:

Call_info: call_id 277, conn_id 01e800fa6bf87030, assoc 0x5b

7139(int), role 1, state OH+(Dialing), id=1, Created:1051562688

** link[1] ** 16:44:54.7989

08 02 80 5B 62 96 1C 2B 91 A1 28 02 01 02 02 01 95 40 20 0C 05 80 37 31 30 36 10 02 01 15 6C 05 80 37 31 33 39 70 05 80 37 31 30 36 96 44 01 82 47 01 81

=== parsed message ===

prot_discr = 8

CRV = 805b

MsgType = 98 (FACILITY)

Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A1(INVOKE)

invoke_id tag: 02, value = 2

operation tag: 02, value = 149(EventReport)

params = q931_tag = 40

list =

Connected_Number: type_plan = 0(unknown) address = 7106

Call_Id: call_id = 277

Calling_Party_Number: type_plan = 0(unknown) address = 7139

Called_Party_Number: type_plan = 0(unknown) address = 7106

Party_Id: party_id = 2

Specific_Event: value = 1(Alerting)

Connected_Number(7106) verified

PARTIES:

Call_info: call_id 277, conn_id 01e800fa6bf87030, assoc 0x5b

ring@=7106

7139(int), role 1, state OH+(Dialing), id=1, Created:1051562688
7106-(ext), role 2, state (Ringing), id=2, Created:1051562694

** link[1] ** 16:44:55.4685

08 02 80 5B 62 96 1C 2F 91 A1 2C 02 01 02 02 01 95 40 24 08 02 81 90 0C 05 80 37 31 30 36 10 02 01 15 6C 05 80 37 31 33 39 70 05 80 37 31 30 36 96 44 01 82 47 01 8B

=== parsed message ===

prot_discr = 8

CRV = 805b

MsgType = 98 (FACILITY)

Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A1(INVOKE)

invoke_id tag: 02, value = 2

operation tag: 02, value = 149(EventReport)

params = q931_tag = 40

list =

Cause: code_std_loc = 1(CCITT_PubNetLocUsr) cause = 16(C_NORMAL C_AGT_STATE)

Connected_Number: type_plan = 0(unknown) address = 7106

Call_Id: call_id = 277

Calling_Party_Number: type_plan = 0(unknown) address = 7139

Called_Party_Number: type_plan = 0(unknown) address = 7106

Party_Id: party_id = 2

Specific_Event: value = 11(Connected)

Connected_Number(7106) verified

@16:44:55.4696 [0] 6.5.306.01 distribute_event: message EventEstablished

AttributeTimeinuSecs	469606

AttributeTimeinSecs	1051562695 (16:44:55)

AttributeOtherDNRole	2

AttributeOtherDN	'7106'

AttributeThisDNRole	1

AttributeThisDN	'7139'

AttributeDNIS	'8769'

AttributeConnID	01e800fa6bf87030

AttributeCallID	277

AttributeCallType	3

sent to 10 (0002 StatServer65)

PARTIES:

Call_info: call_id 277, conn_id 01e800fa6bf87030, assoc 0x5b Outbound

7139(int), role 1, state ES+OH+(Established), id=1, Created:1051562688
7106-(ext), role 2, state ES+(Established), id=2, Created:1051562694

** link[1] ** 16:44:58.1092

08 02 80 5B 62 96 1C 2F 91 A1 2C 02 01 02 02 01 95 40 24 08 02 E1 87 0C 05 80 34 30 38 37 10 02 01 15 6C 05 80 37 31 33 39 70 05 80 37 31 30 36 96 44 01 83 47 01 8B

=== parsed message ===

prot_discr = 8

CRV = 805b

MsgType = 98 (FACILITY)

Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A1(INVOKE)

invoke_id tag: 02, value = 2

operation tag: 02, value = 149(EventReport)

params = q931_tag = 40

list =

Cause: code_std_loc = 97(ASAI_PubNetLocUsr) cause = 7(undefined)

Connected_Number: type_plan = 0(unknown) address = 4087

Call_Id: call_id = 277

Calling_Party_Number: type_plan = 0(unknown) address = 7139

Called_Party_Number: type_plan = 0(unknown) address = 7106

Party_Id: party_id = 3

Specific_Event: value = 11(Connected)

Connected_Number(4087) verified

@16:44:58.1103 [0] 6.5.306.01 distribute_event: message EventPartyAdded

AttributeTimeinuSecs	110370

AttributeTimeinSecs	1051562698 (16:44:58)

AttributeCallState	2

AttributeThirdPartyDNRole	5

AttributeThirdPartyDN	'4087'

AttributeOtherDNRole	4

AttributeOtherDN	'4087'

AttributeThisDNRole	3

AttributeThisDN	'7139'

AttributeDNIS	'8769'

AttributeConnID	01e800fa6bf87030

AttributeCallID	277

AttributeCallType	3

sent to 10 (0002 StatServer65)

PARTIES:

Call_info: call_id 277, conn_id 01e800fa6bf87030, assoc 0x5b Outbound

7139(int), role 3, state ES+OH+(Established), id=1, Created:1051562688
7106-(ext), role 3, state ES+(Established), id=2, Created:1051562694
4087-(ext), role 3, state ES+(Established), id=3, Created:1051562698

** link[1] ** 16:45:00.3126

08 02 80 23 62 96 1C 1D 91 A1 1A 02 01 02 02 01 95 40 12 96 47 01 8F 49 05 83 37 31 30 B6 49 05 93 35 33 30 B1

=== parsed message ===

prot_discr = 8

CRV = 8023

MsgType = 98 (FACILITY)

Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A1(INVOKE)

invoke_id tag: 02, value = 2

operation tag: 02, value = 149(EventReport)

params = q931_tag = 40

list =

Specific_Event: value = 15(Logout)

Domain: # elems = 2

type = 3(Extension) address = [4] 37 31 30 36 ‘7106’

type = 19(LogicalAgent) address = [4] 35 33 30 31 ‘5301’

@16:45:00.3134 [0] 6.5.306.01 distribute_event: message EventAgentLogout

AttributeTimeinuSecs	313436

AttributeTimeinSecs	1051562700 (16:45:00)

AttributeThisQueue	'5094'

AttributeAgentID	'5301'

AttributeThisDN	'7106'

** link[1] ** 16:45:01.7676

08 02 80 5B 62 96 1C 21 91 A1 1E 02 01 02 02 01 95 40 16 08 02 81 90 0C 05 80 34 30 38 37 10 02 01 15 96 44 01 83 47 01 84

=== parsed message ===

prot_discr = 8

CRV = 805b

MsgType = 98 (FACILITY)

Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A1(INVOKE)

invoke_id tag: 02, value = 2

operation tag: 02, value = 149(EventReport)

params = q931_tag = 40

list =

Cause: code_std_loc = 1(CCITT_PubNetLocUsr) cause = 16(C_NORMAL C_AGT_STATE)

Connected_Number: type_plan = 0(unknown) address = 4087

Call_Id: call_id = 277

Party_Id: party_id = 3

Specific_Event: value = 4(Disconnect)

Party found: party_id = 3, DN = 4087

PARTIES:

Call_info: call_id 277, conn_id 01e800fa6bf87030, assoc 0x5b Outbound

7139(int), role 3, state ES+OH+(Established), id=1, Created:1051562688
7106-(ext), role 3, state ES+(Established), id=2, Created:1051562694
4087-(ext), role 3, state DELETED+ES+(Established), id=3, Created:1051562698

@16:45:01.7686 [0] 6.5.306.01 distribute_event: message EventPartyDeleted

AttributeTimeinuSecs	768673

AttributeTimeinSecs	1051562701 (16:45:01)

AttributeCallState	0

AttributeThirdPartyDNRole	6

AttributeThirdPartyDN	'4087'

AttributeOtherDNRole	8

AttributeOtherDN	'4087'

AttributeThisDNRole	3

AttributeThisDN	'7139'

AttributeDNIS	'8769'

AttributeConnID	01e800fa6bf87030

AttributeCallID	277

AttributeCallType	3

sent to 10 (0002 StatServer65)

** link[1] ** 16:45:21.2276

08 02 80 5B 62 96 1C 21 91 A1 1E 02 01 02 02 01 95 40 16 08 02 81 90 0C 05 80 37 31 30 36 10 02 01 15 96 44 01 82 47 01 84

=== parsed message ===

prot_discr = 8

CRV = 805b

MsgType = 98 (FACILITY)

Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A1(INVOKE)

invoke_id tag: 02, value = 2

operation tag: 02, value = 149(EventReport)

params = q931_tag = 40

list =

Cause: code_std_loc = 1(CCITT_PubNetLocUsr) cause = 16(C_NORMAL C_AGT_STATE)

Connected_Number: type_plan = 0(unknown) address = 7106

Call_Id: call_id = 277

Party_Id: party_id = 2

Specific_Event: value = 4(Disconnect)

Party found: party_id = 2, DN = 7106

PARTIES:

Call_info: call_id 277, conn_id 01e800fa6bf87030, assoc 0x5b Outbound

7139(int), role 3, state ES+OH+(Established), id=1, Created:1051562688
7106-(ext), role 3, state DELETED+ES+(Established), id=2, Created:1051562694

** link[1] ** 16:45:21.2310

08 02 80 24 62 96 1C 21 91 A1 1E 02 01 02 02 01 95 40 16 08 02 81 90 0C 05 80 37 31 33 39 10 02 01 15 96 44 01 81 47 01 84

=== parsed message ===

prot_discr = 8

CRV = 8024

MsgType = 98 (FACILITY)

Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A1(INVOKE)

invoke_id tag: 02, value = 2

operation tag: 02, value = 149(EventReport)

params = q931_tag = 40

list =

Cause: code_std_loc = 1(CCITT_PubNetLocUsr) cause = 16(C_NORMAL C_AGT_STATE)

Connected_Number: type_plan = 0(unknown) address = 7139

Call_Id: call_id = 277

Party_Id: party_id = 1

Specific_Event: value = 4(Disconnect)

Party found: party_id = 1, DN = 7139

@16:45:21.2318 [0] 6.5.306.01 distribute_event: message EventReleased

AttributeTimeinuSecs	231826

AttributeTimeinSecs	1051562721 (16:45:21)

AttributeCallState	0

AttributeOtherDNRole	3

AttributeOtherDN	'7106'

AttributeThisDNRole	3

AttributeThisDN	'7139'

AttributeDNIS	'8769'

AttributeConnID	01e800fa6bf87030

AttributeCallID	277

AttributeCallType	3

sent to 10 (0002 StatServer65)

PARTIES:

Call_info: call_id 277, conn_id 01e800fa6bf87030, assoc 0x5b Outbound

7139(int), role 3, state DELETED+ES+OH+(Released), id=1, Created:1051562688
7106-(ext), role 3, state DELETED+ES+(Established), id=2, Created:1051562694

@16:45:21.2325 [0] 6.5.306.01 distribute_event: message EventOnHook

AttributeTimeinuSecs	232539

AttributeTimeinSecs	1051562721 (16:45:21)

AttributeCallID	277

AttributeThisDN	'7139'

sent to 10 (0002 StatServer65)

** link[1] ** 16:45:21.2341

08 02 80 5B 5A 96 1C 13 91 A1 10 02 01 02 02 01 BB 40 08 08 02 81 90 10 02 01 15

=== parsed message ===

prot_discr = 8

CRV = 805b

MsgType = 90 (RELEASE COMPLETE)

Facility: serv_discr = 17(q932_suppl) fac_ie = component_tag = A1(INVOKE)

invoke_id tag: 02, value = 2

operation tag: 02, value = 187(TP_CallEnded)

params = q931_tag = 40

list =

Cause: code_std_loc = 1(CCITT_PubNetLocUsr) cause = 16(C_NORMAL C_AGT_STATE)

Call_Id: call_id = 277

Deleted:

PARTIES:

Call_info: call_id 277, conn_id 01e800fa6bf87030, assoc 0x5b Outbound

** link[1] ** 16:45:59.4801