Formula- CCPulse: Count call if this Call have duration > 15

NICE CXone API & Integrations
1

Dear all,

I try to create new formula on CC Pulse Template which is only count that call if duration > 15 sec.

result.Duration = CalculationDuration();
var num = CalculationDuration();
function CalculationDuration()
{
if(num = 0)
{
if (ccpulse.CALL.statistic(“Talk Times”) > 15)
return num+1;
else return num;
}
else
if (ccpulse.CALL.statistic(“Talk Times”) > 15)
return num+1;
else return num;
}

However, It can’t work as i expected . Anyone have experience with Formula CC Pulse and Global Variable of JSCRIPT Language

2

The code does not make a sense from my point of view. What do you want to achieve?

PS: I think, that CCP+ uses VBScript.

3

Hi Kubig,

For example :
1 user Call 200 Calls per day but only 90 Call have duration > 15s

Now CC Pulse only show 200 Calls , but i want to create new formula that filter quality calls only ( duration > 15s ).

4

And why do you not use standard function for that (ranges)?

5

Hi Kubig,

Could you please give it more detail ?
Which function i can use instead of FORMULA.

Thank you so much.

6

You have not to use formula - you can just use statistic and within template wizard define the used Range - check the guides

7

Or create a statistic with a Time filter, if Range is > 15 then you print it
Check StatServer guide